Senior Rooms Operations Manager

5 days ago


Warren, Ohio, United States Marriott Full time
Job Summary

We are seeking a highly skilled and experienced Senior Rooms Operations Manager to join our team at Marriott Hotels. As a key member of our operations team, you will be responsible for managing the execution of all operations in the rooms area departments, including Front Office, Engineering/Maintenance, and Housekeeping. Your primary goal will be to continually improve guest and employee satisfaction while maximizing the financial performance of the department.

Key Responsibilities
  • Lead and manage a team of staff to ensure seamless operations in the rooms area departments.
  • Develop and implement strategies to improve guest satisfaction and employee engagement.
  • Monitor and analyze financial performance, identifying areas for cost reduction and program improvement.
  • Collaborate with the General Manager and Regional Director to achieve property goals and objectives.
  • Ensure compliance with Marriott's quality standards and procedures.
Requirements
  • High school diploma or equivalent required; 4 years of experience in guest services, front desk, housekeeping, or related field.
  • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related field; 2 years of experience in guest services, front desk, housekeeping, or related field.
What We Offer

Marriott Hotels offers a competitive salary range of $71,000 to $86,000 annually, as well as a comprehensive benefits package, including health insurance, 401(k) plan, and paid time off. We also offer opportunities for professional growth and development, as well as a collaborative and inclusive work environment.

At Marriott Hotels, we are committed to providing exceptional customer service and creating memorable experiences for our guests. If you are a motivated and results-driven individual with a passion for hospitality, we encourage you to apply for this exciting opportunity.


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