Grocery Operations Supervisor
1 week ago
This role requires in-person presence at a grocery establishment.
We are seeking a Grocery Operations Supervisor who embodies Amazon's commitment to customer satisfaction within a retail setting.
Your primary responsibility will be to oversee daily store functions and guide a team of dedicated grocery staff to create an exceptional shopping experience for patrons.
You will be instrumental in fostering a dynamic store culture centered around customer focus, trust, respect, ongoing learning, safety, and enjoyment.
Grocery Operations Supervisors possess substantial experience in managing large teams to adhere to operational standards.
They are natural leaders, adaptable to change, and consistently seek opportunities for operational enhancement.
These supervisors exhibit a strong work ethic, a sense of ownership, the capability to meet deadlines, a readiness to acquire new skills, and a dedication to both customer and employee satisfaction.
Key Responsibilities- Serve as the acting manager during store hours, concentrating on achieving results while promoting a positive experience for customers and staff.
- Lead a team of associates by communicating expectations, assessing performance, providing constructive feedback, and facilitating career growth.
- Effectively delegate tasks to achieve store objectives, including executing operational protocols, identifying improvement areas, implementing solutions, and offering continuous feedback to team members.
- Cultivate an engaging environment by actively seeking input from leaders, associates, and customers, and applying solutions to address challenges.
- Recognize opportunities for improvement, analyze root causes, and collaborate to implement strategies that enhance overall store performance and culture.
- Ensure a safe, clean, and secure atmosphere to protect all employees, customers, and merchandise.
- Be prepared to work in a physically demanding environment, with the ability to lift up to 49 pounds and remain on your feet throughout your shift.
- Availability for a flexible schedule, including weekends, evenings, and holidays is essential.
Candidates must be at least 18 years of age.
Basic Qualifications
- Minimum of 2 years of leadership experience in a customer-facing retail, hospitality, or grocery environment, or 2 years of experience with Amazon, or a Bachelor's degree from an accredited institution.
- Bachelor's degree from an accredited institution.
- At least 2 years of experience in a customer-facing grocery setting.
- Strong verbal communication and interpersonal abilities.
- Experience working independently in an ambiguous environment with minimal oversight.
- Proven ability to utilize data and metrics to support decisions and implement effective solutions.
- Demonstrated success in problem-solving and achieving results.
- Proven ability to attract, hire, and nurture high-performing teams.
- A passion for Amazon and a commitment to exceeding customer expectations.
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