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Technical Support Specialist

2 months ago

Indianapolis, Indiana, United States Netfor, Inc. Full time
Job Summary

We are seeking a highly skilled Technical Support Specialist to join our team at Netfor, Inc. As a Technical Support Specialist, you will be responsible for providing timely and accurate technical assistance to our customers via phone, email, and remote support software.

Key Responsibilities
  • Provide technical support to customers via phone, email, and remote support software
  • Identify and diagnose technical issues and provide solutions
  • Work with customers to resolve technical issues in a timely and professional manner
  • Document customer interactions and technical issues for future reference
  • Collaborate with internal teams to resolve complex technical issues
Requirements
  • High school diploma or equivalent required
  • 1-2 years of experience in technical support or a related field
  • Strong technical skills and knowledge of computer systems and software
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
What We Offer
  • Competitive hourly rate starting at $16.00
  • Opportunities for career growth and professional development
  • Flexible scheduling and remote work options
  • Comprehensive benefits package, including health insurance, dental, and optical
About Netfor, Inc.

Netfor, Inc. is a leading provider of customer care services, offering worry-free support to businesses and technology users. We are committed to delivering exceptional customer service and providing our employees with opportunities for growth and development.