Document Specialist

3 weeks ago


Indianapolis, Indiana, United States C4 Technical Services Full time
Job Title: Document Specialist

Job Summary:
At C4 Technical Services, we are seeking a skilled Document Specialist to join our team. The successful candidate will be responsible for creating, revising, and maintaining technical training content using instructional design software. This role requires strong communication and organization skills, as well as the ability to work independently within guidelines and policies.

Key Responsibilities:
• Create technical and sales instructor-led training content job aids, technical guides, and other training materials.
• Interface with content originators, stakeholders, and approvers to ensure cross-functional team alignment on training documentation.
• Monitor systems to ensure documents and workflows are approved in a timely manner.
• Effectively communicate and train to process improvement opportunities and technical content management system updates in Training and Development approval areas.
• Revises technical and sales training materials and content to include adherence to brand standards and necessary modifications found in periodic review cycles.

Requirements:
• BS/BA in a technical/scientific field, technical writing, English or other relevant course of study.
• Demonstrated experience with creating and modifying content in Adobe Creative Cloud (ie InDesign, Adobe Acrobat Pro, Photoshop), Canva, PowerPoint.
• Excellent communication and organization skills.
• Demonstrated experience interfacing with multiple parties and managing differences in feedback on material to achieve final product.
• Familiarity with adherence to brand standards, creating instructor-led training modules, job aids, online tutorials, and other training materials.
• Understanding of quality system regulations and ISO standards.
• Strong stakeholder management skills.
• Meeting facilitation skills for document consultations and project debriefs.
• Demonstrated ability to handle multiple projects and timelines at one time.

Preferred Qualifications:
• Knowledge of adult learning theory, training practices, principles and methods.
• Understanding of quality system regulations and ISO standards.
• Previous experience with Veeva Vault or other Content Management System.
• Previous copy editing and document design/layout experience.

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