Retail Sales Associate

5 days ago


Manhattan, Kansas, United States H&M Group Full time
About the Role

We are seeking a highly motivated and customer-focused Retail Sales Associate to join our team at H&M Group. As a key member of our sales floor team, you will be responsible for delivering exceptional customer experiences, driving sales growth, and maintaining a high level of store visual merchandising standards.

Key Responsibilities
  • Customer Service: Actively greet and engage with customers to provide a personalized shopping experience, offering assistance and product recommendations to meet their needs.
  • Store Operations: Maintain a clean and organized sales floor, including folding, hanging, displaying, and merchandising garments according to H&M guidelines to maximize selling opportunities.
  • Merchandise Management: Unload delivery trucks, receive, open, and unpack merchandise, and label items with security tags within efficiency timelines.
  • Inventory Management: Process, stock, and replenish garments on the sales floor and in the stock room, ensuring accurate inventory levels and minimizing stockouts.
  • Point of Sale: Ring up sales, handle transactions, issue receipts, and fold and place merchandise in bags according to register best practices.
  • Loyalty Program: Educate and promote the H&M Loyalty program to customers, encouraging them to join and participate.
  • Team Collaboration: Share knowledge and skills with colleagues, offering assistance and support to build a positive and inclusive work environment.
  • Health and Safety: Work in accordance with H&M standards and local legislation, ensuring a safe and secure environment for customers and colleagues.
Requirements
  • Customer Service Skills: Passion for delivering exceptional customer experiences and helping customers find their style.
  • Multi-Tasking: Ability to work in a fast-paced environment, juggling multiple tasks and responsibilities.
  • Teamwork: Inclusive, positive, creative, and willing to learn on the job, with a flexible approach to working as part of a team.
  • Physical Demands: Ability to lift in excess of 20 pounds, stand for long periods, bend, stretch, engage in repetitive motions, push, pull, and carry items for short distances.
  • Availability: Willingness to work a flexible schedule, including nights and weekends.
About H&M Group

H&M Group is a fashion brand that offers the latest styles and inspiration, from fashion pieces and unique designer collaborations to affordable wardrobe essentials. Our business idea is fashion & quality at the best price in a sustainable way.



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