Engineering Service Manager

1 week ago

Northridge, California, United States Arete Associates Full time
Job Title: Engineering Service Manager

We are seeking an experienced Engineering Service Manager to lead our team of Engineering Service Representatives in providing critical and methodical troubleshooting and representation for our systems outside of our offices. This role is crucial to the future expansion of our services and requires a strong understanding of high-performance computing (HPC) and VNIR/MWIR optical sensing systems.

Key Responsibilities:
  • Interface with system operators for maintenance and troubleshooting of fielded systems.
  • Develop and maintain processes and procedures for Engineering Services in accordance with customer maintenance program requirements.
  • Execute required Engineering Service activities until the time that workload and contracts allow for a team to be built.
  • Hire and manage a team of Engineering Service Representatives to provide coverage and capability as required by associated contracts.
  • Support Program meetings through content generation and presentation both internal and external.
  • Represent Areté core values both in the office and while working remotely.
  • Work with engineering and production staff to ensure consistent and effective field work is performed.
  • Prepare and present technical briefings.
  • Maintain detailed logs and notes of work and modifications performed for internal and customer reference.
Requirements:
  • U.S. Citizenship Required
  • Bachelor's Degree or higher in Electrical/Computer Engineering, Optical Engineering, Systems Engineering, or a related field.
  • Active Top Secret / SCI and SAP access
  • A minimum of 8 years in providing Engineering Support Services
  • An understanding of high-performance computing (HPC)
  • An understanding of VNIR/MWIR optical sensing systems
  • Experience with Linux
  • Process development and generation
  • Ability to work independently and in a non-office / field environment
Benefits:
  • Generous PTO and Leave Times
  • Flextime Scheduling
  • Bereavement and Medical Leave
  • Paid Time Off (PTO)
  • Paid Parental Leave
  • 401K Retirement Plan Contribution
  • Employee Stock Ownership Plan
  • Continuing Education Funds
  • Medical Insurance
  • Dental & Vision Insurance
  • Life Insurance and Long-Term Disability (LTD)
  • Vision Reimbursement
About Areté:

Areté is an employee-owned company that fosters an inclusive, collaborative team environment that approaches differences as opportunities for innovation and excellence. We strive to provide an atmosphere that propels diverse career opportunities and professional growth.

We are committed to equal employment opportunity and consider all qualified applicants without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

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