IT Support Specialist

3 days ago


Chattanooga, Tennessee, United States Harwood International Corporation Full time
Job Title: Managed Services Support

We are seeking a highly skilled and motivated individual to join our team as a Managed Services Support specialist. As a key member of our technical services team, you will be responsible for providing exceptional customer support and ensuring the smooth operation of our managed services offerings.

Key Responsibilities:

  • Provide direct customer support for their managed environment, ensuring timely and effective resolution of technical issues.
  • Work closely with sales teams to ensure alignment with customer needs and delivery of contracted services.
  • Anticipate and develop roadmaps to guide customers forward, ensuring their operational state and future growth.
  • Collaborate with technical support teams to provide comprehensive support for our customers.

Requirements:

  • System administration experience, with a focus on Microsoft Hyper-V, VMware, and Linux.
  • Strong networking, security, and storage skills.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.

What We Offer:

  • Competitive salary based on experience.
  • Dental, vision, and other benefits through Aflac.
  • Medical, profit sharing, and 401(k) plans.

Harwood International Corporation has been a leading provider of computer services since 1976, serving over 15,000 customers across 50 states and 93 countries. Join our team and be part of a dynamic organization that values innovation, customer satisfaction, and employee growth.



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