Event Service Attendant

2 weeks ago


Milwaukee, Wisconsin, United States Saint John's On The Lake Full time
POSITION SUMMARY:

The Banquet Wait Staff plays a crucial role in delivering exceptional dining experiences during events. This position requires a commitment to providing high-quality service and ensuring guest satisfaction.

KNOWLEDGE, SKILLS, ABILITIES, QUALIFICATIONS:

  1. Minimum of 6 months experience in a food service role, preferably in a banquet or catering environment, or relevant hospitality experience with a willingness to learn.
  2. Ability to understand and execute established protocols and follow a variety of verbal and written instructions accurately.
  3. Proficient in reading, writing, and speaking English in a clear and understandable manner.
  4. Exhibits reliability, strong communication skills, integrity, and a friendly demeanor, with a consistent attendance record.
  5. Flexibility to adapt to changing needs and work hours as required by the event schedule.
  6. Professional appearance and demeanor, with a strong focus on customer service and a passion for serving older adults.
  7. Ability to follow procedures, manage multiple tasks, work independently, and perform various responsibilities without direct supervision.
ESSENTIAL FUNCTIONS, DUTIES AND ACCOUNTABILITIES:
  1. Conducts a variety of food service tasks, including setting up event spaces, serving meals and beverages, plating dishes, and clearing tables.
  2. Understands and applies service standards as trained, ensuring consistent quality in service delivery.
  3. Performs comprehensive table service duties, including serving and removing dishes, pouring beverages, and clearing soiled items between courses.
  4. Maintains cleanliness and organization in banquet preparation areas and storage spaces, ensuring all equipment is returned to its designated place and is ready for use.
  5. As needed, performs dishwashing and cleaning tasks in line with service guidelines, including operating dishwashers and sanitizing kitchen equipment.
  6. Responsible for the setup and serving of alcoholic beverages as per event requirements.
  7. Ensures the rights of all residents and clients are respected and reports any concerns according to established policies.
  8. Maintains confidentiality regarding all organizational and departmental information.
  9. Follows established lines of communication and authority within the organization.
  10. Minimizes personal cell phone use during work hours, focusing on maintaining work-related communication with colleagues and supervisors.
  11. Collaborates effectively with residents, clients, families, visitors, and staff across the organization.


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