Head of People and Performance

4 weeks ago

Boston, Massachusetts, United States PTC Full time

About the Role

We are seeking a highly skilled and experienced Head of People and Performance to join our team at PTC. As a key member of our organization, you will be responsible for overseeing the day-to-day operations of the Americas People Solutions team, leading multiple team members directly supporting 3,000 Americas employees and up to 7,500 global employees as needed.

Key Responsibilities

  • Ensure consistent high-quality service delivery needs are met by creating and maintaining a high-performance People Solutions team with an inclusive, supportive, and continuous improvement mindset and culture.
  • Hire, Train, Empower, Coach, Develop, Support, and Encourage People Solutions team members to create & maintain a high-performance multi-dimensional People Solutions function with broad adaptable capabilities.
  • Create and sustain an inclusive and growth-oriented team environment and culture that embodies the values of collaboration, empowered contributions, agility, risk taking, and career development.
  • Ensure People Solutions Team members are fully trained with the skills and knowledge to effectively manage all Americas People Solutions Team workloads with relative speed and quality.
  • Collaborate with other People Solutions management to calibrate and coordinate interregional support in a globally integrated People Solutions function.
  • Partner with relevant People Team COE experts, HR Business Partners, business leaders, and service provider points-of-contact as a point-of-escalation and/or point-of-collaboration as appropriate.
  • Monitor, Audit, and Address America's People Solutions Team workloads, workload volume, and team/individual workload outputs to gauge changes in inputs, output capabilities, adherence to KPI/SLA expectations, and any other measure of quality/quantity necessary to maintain high-performance and a culture of continuous improvement.

Requirements

  • 6+ Years in a high performing HR role, and at least 4 years overall in a customer facing role (may include years in HR)
  • ~2+ Years Managing Teams
  • ~2+ Years Training & Developing Others
  • Broad spectrum HR (generalist) knowledge and HR system fluency (either direct experience or ability to quickly become fluent with new systems)
  • Demonstrated examples of successful communication of various significance at different levels of an organization (i.e. communicating effectively with front line employees through executive level)
  • Undergraduate College Degree in HR, Business Administration, or Related Field
  • Basic understanding of relevant regional/local Labor Laws & Requirements
  • Intermediate to Advanced Experience in Microsoft Office Products (Outlook, Word, Excel, PowerPoint)

What We Offer

Proud to be an Equal Opportunity and Affirmative Action Employer, we welcome applicants from all backgrounds and hire without regard to race, national origin, religion, age, color, ethnicity, ancestry, marital status, sex (including pregnancy), sexual orientation, gender identity, gender expression, genetic identity, disability, veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

Life at PTC is about more than working with today's most cutting-edge technologies to transform the physical world. We respect the privacy rights of individuals and are committed to handling Personal Information responsibly and in accordance with all applicable privacy and data protection laws.

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