Network Operations Specialist
2 weeks ago
Job Title: NOC Analyst
**Job Summary:**
We are seeking a highly skilled NOC Analyst to join our team at Pyramid Consulting, Inc. The successful candidate will be responsible for monitoring, managing, and maintaining edge network devices, performance, and quality across the client network. This is a 07+ months contract opportunity with long-term potential and is located in Charlotte, NC (Hybrid).
**Key Responsibilities:**
* Monitor and manage all edge network devices, performance, and quality across the client network
* Perform Event Management and Incident Management in accordance with established process and procedural guidelines
* Create and triage trouble tickets, including remote testing
* Monitor and ticket all alarm events while maintaining a high level of accuracy
* Troubleshoot and repair client voice implementations, TDM, Converged, VOIP, SIP, and QoS
* Communicate daily with various departments within clients, other telecommunication providers, Enterprise customers, and vendors to discuss and coordinate necessary resources to resolve incidents
* Coordinate network activities related to change management events to ensure that schedules are appropriately planned to avoid customer service outages
* Stay up to date on organizational SOPs
* Perform other duties assigned by the NOC Management team
**Key Requirements and Technology Experience:**
* High School Diploma or equivalent required. Associate's Degree or Bachelor's Degree preferred but not required.
* Minimum of 1-2 years of experience working in a network operations support role
* Experience/training on voice and data communication networks and the individual elements within those networks, data/wireless communications principles
* Carrier transport circuit technologies such as Ethernet over Copper (EOC/EFM), ADSL, T1s, fiber services (DWDM), and Metro-Ethernet
* Network design, Routing, DNS, IP Subnetting
* TCP/IP Routing Protocols (BGP, OSPF, RIP, and EIGRP)
* Proxy Server and Firewalls
* Q-in-Q / s-tag / c-tag
* Routing protocols and technologies
* Voice implementations, TDM, Converged, VOIP, SIP, and QoS
**About Us:**
Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
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