Customer Identity Solutions Engineer

2 weeks ago

Austin, Texas, United States Thales Full time

Location: Austin, United States of America

At Thales, we design and implement identity management and data protection solutions that are essential to digital security. Our clients, including businesses and government entities, depend on us to ensure trust in the billions of digital interactions that occur daily. Our innovative technologies and services empower banks to facilitate transactions, enable seamless border crossings, enhance energy efficiency, and much more. Over 30,000 organizations trust us to verify identities, manage access to digital services, analyze extensive data, and secure information, contributing to a safer connected world.

Position Overview:

Thales is on the lookout for a skilled Customer Identity Solutions Engineer to join our dynamic team. This role is pivotal in promoting and selling our Customer Identity and Access Management (CIAM) One Welcome platform. As a Solutions Engineer, you will work closely with a Regional Sales Manager to advocate for, position, and deliver solutions related to Thales' CIAM offerings within enterprise accounts, partners, and global system integrators.

Your contributions will be vital in assisting organizations to establish, secure, and manage external relationships, addressing both B2C and B2B scenarios. Your primary responsibility will be to articulate the technical advantages of the Thales One Welcome platform effectively.

In collaboration with customer-facing sales teams, including Regional Sales Managers, Sales Engineers, Architects, and Product Managers, you will ensure that every engagement and demonstration aligns with client expectations. By leveraging your analytical and consulting skills, you will identify customer objectives and outline the essential requirements to achieve their strategic goals.

As a trusted advisor to the customer's technical team, you will communicate the business value to various stakeholders, including client-side CxO architects and business users. Your ability to understand and navigate client needs will be crucial in driving the success of Thales' CIAM solutions.

Key Responsibilities:

  • Deliver product demonstrations and provide technical support to prospects and customers throughout the sales journey.
  • Offer advanced technical training and consultation on CIAM products and capabilities to partners, end-users, and internal teams as part of the sales process.
  • Conduct high-level risk assessments and feasibility studies for tailored customer solutions, requiring a deep understanding of cybersecurity challenges to support sales discussions.
  • Collaborate effectively with the sales team to comprehend the needs of prospects and customers, crafting and delivering compelling presentations that showcase the value of the Thales One Welcome solution.
  • Engage closely with Product Management to evaluate and recommend technical enhancements based on market trends, competitive insights, or customer needs.
  • Develop and implement comprehensive workflows and detailed responses to complex RFPs and RFIs, demonstrating extensive knowledge and creativity to enhance sales proposals.
Minimum Qualifications:
  • Bachelor's degree in a technical discipline (e.g., Computer Science, Mathematics, or Engineering) or equivalent professional experience.
  • Over 10 years of pre-sales or professional services experience in an enterprise software or security company, system integrator, or similar environment.
  • Strong understanding of CIAM and IAM lifecycles, with the ability to clearly communicate the value proposition of our CIAM solutions in relation to the digital journey of our clients.
  • Proven ability to present technical information effectively at both the business executive and architect levels.
  • In-depth knowledge in areas such as Multi-Factor Authentication, Public Key Infrastructure, Identity and Access Management (SAML 2.0, Radius, WS-Federation, OAuth, OpenID Connect, Single Sign-On, APIs, Context-Based Authentication), Security (encryption, access control, PKI, digital certificates), Identity Governance, Privileged Access Management, and familiarity with CRM/ERP/Service Management solutions, as well as programming languages like Python, PowerShell, or Restful API.
What We Offer:

Thales provides a comprehensive benefits program for all full-time employees working 30 or more hours per week and their eligible dependents, including health, dental, vision, and retirement savings plans, among other benefits.

Why Join Us?

At Thales, we value diversity and inclusion, believing that it strengthens our culture. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to any characteristic protected by law.

If you require accommodation or assistance in applying for a position with Thales, please reach out to us for support.

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