Automotive Customer Service Representative

2 weeks ago


Des Moines, Iowa, United States Car-X Tire & Auto Full time
Job Overview

Company Overview:
At CarX Tire & Auto, we strive to be the premier auto repair center in the community, recognized for our commitment to quality automotive maintenance and repairs. We are seeking enthusiastic individuals who are eager to contribute to our mission and enhance the customer experience.

Position Summary:

The Guest Sales Specialist plays a crucial role in our service operations. This position serves as the initial point of contact for customers, both over the phone and in-store, ensuring a welcoming and informative experience.

Key Responsibilities:
  • Complete the comprehensive training program to master the CarX sales process.
  • Engage with customers to understand their needs, schedule appointments, and build trust through effective communication.
  • Present and explain necessary services while maintaining organization and productivity in service transactions.
  • Assist management with customer care, work order completion, and general facility upkeep.
  • Act as a secondary key carrier, responsible for essential opening and closing tasks.
  • Adhere to all policies regarding cash handling, refunds, and customer service protocols.
  • Communicate all available products and services clearly to customers.
  • Collaborate with management to ensure a safe and compliant work environment.
  • Maintain a tidy and organized customer waiting area.
  • Perform additional duties as assigned.
Qualifications:
  • High school diploma or equivalent is required.
  • A valid Driver's License is necessary.
  • Minimum of one year of sales experience is preferred.
  • Excellent verbal communication skills and the ability to write clear sales work orders.
  • Strong problem-solving abilities.
  • Availability to work days, evenings, weekends, and holidays.
Benefits:
  • Comprehensive healthcare, vision, and dental coverage for full-time employees.
  • 401k eligibility from the start of employment.
  • Direct deposit for payroll.
  • Paid vacation and holidays for full-time team members.
  • Employee discounts on services.
  • Opportunities for career advancement.
  • Access to employee perks and benefits.
Career Development:

At CarX, we are dedicated to fostering the growth of our team members through training, leadership development, and educational opportunities. Our employees benefit from on-the-job training and company-sponsored certifications, empowering them to advance their careers within the organization.

CarX Tire & Auto is an equal opportunity employer, committed to diversity and inclusion in the workplace.



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