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Automotive Service Supervisor
2 months ago
The Automotive Service Supervisor role at Total Motors is focused on overseeing the Service department, ensuring effective communication with clients, and coordinating vehicle repairs with technicians. The primary goal is to guarantee customer satisfaction with the services provided.
Key Responsibilities
- Manage service appointments for vehicle repairs, maintenance, and warranty work.
- Maintain accurate parts inventory and assist service advisors in sourcing necessary components.
- Engage with existing customers to encourage vehicle inspections and repairs under maintenance or warranty programs.
- Address customer concerns and work towards resolving any issues they may encounter.
- Facilitate efficient communication within the department and collaborate with other teams.
- Delegate tasks to service staff based on their skills and expertise.
- Assist technicians with vehicle repairs when necessary.
- Follow up with customers to gather feedback and ensure satisfaction with services rendered.
- Stay informed about advancements in the automotive service sector.
- Complete additional tasks as assigned by dealership management.
Qualifications & Education
- High school diploma; post-secondary education in a technical field is preferred.
- A minimum of 6 years of sales and supervisory experience, with at least 3-4 years in the automotive industry (parts and/or service).
- Strong mechanical and technical aptitude.
- Participation in management development training is advantageous.
Compensation & Benefits
- Compensation is based on experience.
- Comprehensive health, dental, and vision insurance.
- Weekends off.
- Voluntary supplemental and life insurance options.
- Retirement plan.
- Paid holidays and time off (PTO).
- Clothing uniform allowance.
Desired Skills & Abilities
- Excellent communication skills for effective interaction with customers and team members.
- Technical proficiency in conducting vehicle inspections and initiating repairs.
- Ability to plan, direct, and delegate tasks efficiently.
- Familiarity with basic computer applications (Microsoft Word and Excel).
- Strong judgment and discretion in decision-making.
- Effective time management and organizational skills.
- Detail-oriented with the ability to manage projects independently.
- Professional demeanor in all interactions.
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Note: All responsibilities and qualifications are essential functions of the job. Requirements may be modified to accommodate individuals with disabilities on a case-by-case basis. This job description does not imply that these are the only duties to be performed by the employee in this position. Employees may be required to follow additional job-related instructions and perform other job-related duties as requested by management.
