Executive Director of Sales and Customer Experience

4 days ago


Cameron, Missouri, United States R.P. Lumber Company, Inc. Full time

About the Role:

R.P. Lumber Company, Inc. is seeking a highly skilled and experienced professional to fill the position of General Manager. As a key member of our team, you will be responsible for leading by example in providing exceptional customer service and ensuring that all sales counter functions, point-of-sale (register) functions, and store administrative functions are performed efficiently and effectively.

Key Responsibilities:

  • Manage and oversee all sales counter functions, including processing transactions, handling customer inquiries, and resolving issues in a timely and professional manner.
  • Lead by example in providing exceptional customer service, ensuring that all customers receive a positive and memorable experience.
  • Train and motivate team members to provide excellent customer service and achieve sales goals.
  • Monitor and analyze sales data to identify trends and opportunities for growth.
  • Develop and implement strategies to improve sales performance and customer satisfaction.
  • Collaborate with other departments, such as inventory control and operations, to ensure seamless store operations.

Requirements:

  • Proven track record of success in sales and customer service leadership roles.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing circumstances.
  • Strong analytical and problem-solving skills.
  • Ability to lead and motivate a team to achieve sales goals and provide exceptional customer service.


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