Executive Director of Sales and Customer Experience
4 days ago
About the Role:
R.P. Lumber Company, Inc. is seeking a highly skilled and experienced professional to fill the position of General Manager. As a key member of our team, you will be responsible for leading by example in providing exceptional customer service and ensuring that all sales counter functions, point-of-sale (register) functions, and store administrative functions are performed efficiently and effectively.
Key Responsibilities:
- Manage and oversee all sales counter functions, including processing transactions, handling customer inquiries, and resolving issues in a timely and professional manner.
- Lead by example in providing exceptional customer service, ensuring that all customers receive a positive and memorable experience.
- Train and motivate team members to provide excellent customer service and achieve sales goals.
- Monitor and analyze sales data to identify trends and opportunities for growth.
- Develop and implement strategies to improve sales performance and customer satisfaction.
- Collaborate with other departments, such as inventory control and operations, to ensure seamless store operations.
Requirements:
- Proven track record of success in sales and customer service leadership roles.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and adapt to changing circumstances.
- Strong analytical and problem-solving skills.
- Ability to lead and motivate a team to achieve sales goals and provide exceptional customer service.
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