Customer Experience Specialist

5 days ago

Cameron, United States Chibardun Telephone Cooperative CTC Telcom Full time

Customer Experience Specialist

Cameron, WI

Providing families and businesses with quality communication services is challenging yet rewarding. It takes teamwork, dependability, and innovation - all of which are instilled in Mosaic's core values. As the leading provider of local technology services, Mosaic is dedicated to providing high-quality, advanced, and affordable communication solutions. Our work improves the lives of those in our communities. Find out how a career at Mosaic Technologies can change yours.

The Customer Experience Specialist is responsible for serving as the primary point of contact for new and existing customers. This includes handling inbound and outbound calls, cold calling, in person interactions related to service, product, and fiber expansion inquiries and sales, account and service adjustments, and all data entry for service-related needs. The ideal candidate will possess a strong customer focus, and be solutions driven, with the ability to sell products and services to meet customer needs.

Essential Functions (including but not limited to)

  • Engage with potential customers to showcase our retail products and service
  • Educate customers on the advantages of our offerings and help them find the best fit for their needs
  • Creating service orders and coordinating completion with appropriate departments
  • Performing administrative and cash handling duties
  • Processing daily cash receipts and checking entries for accuracy.
Qualifications and Skills
  • High school diploma or equivalent plus 1-3 years of retail, sales, customer service, or related experience required
  • Interest in retail products and technology
  • Professionalism, patience, and willingness to go above and beyond to provide the best customer experience
  • Excellent communication and interpersonal abilities
  • Ability to thrive in as fast-paced environment and adapt to changing demands
  • Perform accurate and efficient data entry of customer contact, accounts updates, problem resolution, and/or documents
WHY MOSAIC TECHNOLOGIES?
  • Medical, dental, vision benefits begin day one of employment
  • Company paid life and disability insurance
  • Significant company 401(k) contribution
  • Paid holidays and personal time off
  • Development and advancement opportunities

Mosaic Technologies is an Equal Opportunity Employer of minorities, females, protected veterans, and individuals with disabilities. Mosaic Technologies is a substance free workplace; therefore, applicants must be able to pass a pre-employment drug screen and background check.

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