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Area General Manager
2 months ago
We are seeking an experienced Area General Manager to lead our hotel operations team. As a key member of our leadership team, you will be responsible for driving revenue, maximizing profit, and ensuring quality across multiple properties.
Key Responsibilities- Lead and manage salaried staff, including general managers, to achieve overall financial results, guest satisfaction, and positive employee relations.
- Serve as the primary point of contact for franchisees, owners, and general managers in assigned hotels.
- Develop and implement strategies to drive revenue growth, improve guest satisfaction, and enhance employee engagement.
- Collaborate with hotel teams to set high standards for guest service and ensure that hotels meet or exceed company and brand standards.
- Provide guidance and support to hotel associates and leadership teams to ensure effective workload management and self-management.
- Ensure accurate budgeting, forecasting, and business planning in collaboration with hotel sales teams.
- Work with revenue managers and sales teams to implement sales strategies and achieve maximum revenue potential.
- Oversee hotel expenses to maximize profitability and ensure effective labor management.
- Utilize procurement systems effectively and adhere to approved vendor networks for purchasing.
- Share revenue forecasts with leadership teams to adjust departmental expenses accordingly.
- Manage and maintain company assets within budget guidelines and prolong the life of company resources.
- Support and encourage ongoing training and development of hotel leaders and associates.
- Ensure new hire training effectively prepares new employees for their positions.
- Analyze current training programs and adjust as needed.
- Implement new training initiatives in a timely manner.
- Assist with interviewing, hiring, coaching, and developing hotel management teams.
- Prepare and conduct annual performance reviews in a timely manner.
- Address performance issues and take corrective action to hold employees accountable.
- Motivate hotel staff by setting goals, providing feedback, and recognizing employees.
- Effectively address areas for improvement determined by annual associate opinion surveys.
- Ensure annual associate turnover falls within acceptable guidelines and react to any turnover concerns.
- Provide guidance and assistance to hotel associates and leadership teams to ensure their workloads are appropriate and managed effectively.
- Demonstrate clear written and verbal skills.
- Promote a productive, professional, and collaborative work environment.
- Ensure departmental/hotel meetings are happening regularly to foster proper communication and planning.
- Assist in conducting routine inspections of hotel operations/buildings to maintain standards of company, brand, local, state, and federal regulations.
- Ensure a clean and safe work environment.
- Understand the importance of handling guest and employee accidents/incidents in a timely and effective manner while following company policy.
- Assist in promoting corporate safety programs and initiatives.