Transaction Services Coordinator
3 weeks ago
Job Summary:
Citi is seeking a highly skilled and detail-oriented Cash and Trade Processing Representative to join our team. As a key member of our Public Sector Lockbox operations, you will be responsible for processing and managing client transactions, ensuring accuracy and quality in all aspects of your work.
Key Responsibilities:
- Process and manage client transactions, including intercept, sRGB review, end-of-day cutoff, dispatch auto verification, reject processing, and data entry.
- Accurately enter alpha and numeric data to process Public Sector Records.
- Meet and/or exceed production and quality standards across multiple functional areas, while maintaining a high level of subject matter expertise.
- Interact professionally with team members, peers, and managers to ensure client timelines and quality requirements are met.
- Understand the full operational flow and perform multiple operational functions as business needs fluctuate throughout the day.
- Adhere to all departmental policies, client requirements, and compliance guidelines in a strictly regulated environment.
- Identify potential issues, recommend solutions, and escalate to local management as necessary.
- Identify and submit process improvements.
- Support training needs and participate in projects and/or committees as appropriate.
Requirements:
- Demonstrated history of strong interpersonal skills and positive peer engagement experience in a diverse environment.
- Public Sector Lockbox operations experience preferred.
- Strong proficiency and productivity in at least three functions (mailroom, batching, scanning, data entry, dispatch, etc.).
- Consistently proven high-quality metrics above standard in the functional areas.
- Strong attention to detail, proficiency with numbers, and solid organization skills.
- Ability to respond under pressure and effectively multi-task in a fast-paced environment.
- Flexibility to perform various functions within multiple functional areas.
- Intermediate Microsoft Office required; TMS and Citrix skills preferred.
- Effective written and verbal communication skills.
- Ability to perform a full shift of standing and lifting up to 40 lbs.
- Demonstrated history of working independently while being a respectful team member.
- Able to work additional hours based on business needs.
- Able to work a weekend day.
- Manual dexterity required, all tasks are repetitive.
- Citizenship or Permanent Residency (green card) is a prerequisite for this position.
- Must pass an extensive background check (renewed every 5 years).
- High School diploma or GED required.
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