Transaction Services Coordinator

3 weeks ago


Irving, Texas, United States 00002 Citibank, N.A. Full time

Job Summary:

Citi is seeking a highly skilled and detail-oriented Cash and Trade Processing Representative to join our team. As a key member of our Public Sector Lockbox operations, you will be responsible for processing and managing client transactions, ensuring accuracy and quality in all aspects of your work.

Key Responsibilities:

  • Process and manage client transactions, including intercept, sRGB review, end-of-day cutoff, dispatch auto verification, reject processing, and data entry.
  • Accurately enter alpha and numeric data to process Public Sector Records.
  • Meet and/or exceed production and quality standards across multiple functional areas, while maintaining a high level of subject matter expertise.
  • Interact professionally with team members, peers, and managers to ensure client timelines and quality requirements are met.
  • Understand the full operational flow and perform multiple operational functions as business needs fluctuate throughout the day.
  • Adhere to all departmental policies, client requirements, and compliance guidelines in a strictly regulated environment.
  • Identify potential issues, recommend solutions, and escalate to local management as necessary.
  • Identify and submit process improvements.
  • Support training needs and participate in projects and/or committees as appropriate.

Requirements:

  • Demonstrated history of strong interpersonal skills and positive peer engagement experience in a diverse environment.
  • Public Sector Lockbox operations experience preferred.
  • Strong proficiency and productivity in at least three functions (mailroom, batching, scanning, data entry, dispatch, etc.).
  • Consistently proven high-quality metrics above standard in the functional areas.
  • Strong attention to detail, proficiency with numbers, and solid organization skills.
  • Ability to respond under pressure and effectively multi-task in a fast-paced environment.
  • Flexibility to perform various functions within multiple functional areas.
  • Intermediate Microsoft Office required; TMS and Citrix skills preferred.
  • Effective written and verbal communication skills.
  • Ability to perform a full shift of standing and lifting up to 40 lbs.
  • Demonstrated history of working independently while being a respectful team member.
  • Able to work additional hours based on business needs.
  • Able to work a weekend day.
  • Manual dexterity required, all tasks are repetitive.
  • Citizenship or Permanent Residency (green card) is a prerequisite for this position.
  • Must pass an extensive background check (renewed every 5 years).
  • High School diploma or GED required.


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