IT Support Specialist

2 weeks ago


Idaho Falls, Idaho, United States InsideHigherEd Full time
{"Job Title": "IT Support Technician", "Job Summary": "College of Eastern Idaho is seeking a detail-oriented, thorough, and organized IT Support Technician to provide support for all areas of IT, specifically Tier 2 support. The ideal candidate will be responsible for updating desktop systems, troubleshooting technical problems, and providing hands-on support for IT issues within the organization.", "Key Responsibilities": "
  • Keep systems up-to-date through operating systems patches and upgrades
  • Provide individual and/or group instruction and training to faculty, staff, and/or students on new or updated technologies
  • Assist with the design, implementation, and ongoing support of new software and features
  • Investigate and oversee troubleshooting of system errors
  • Provide Tier 2 Help Desk support with network issues
  • Provide technical support either by phone, remote access, and/or site visits as needed
  • Provide front line support for hardware maintenance, software, networking, etc.
  • Evaluate and recommend connectivity issues, equipment, and software
  • Modify configurations, utilities, software, etc.
  • Install equipment for new users
  • Assist with Tier 3 support, regarding Servers, LAN/WAN technologies
  • Troubleshoot and repair software, networks, virus protection, Wi-Fi technology, and more
  • Maintain current knowledge with respect to technology, equipment, applicable laws, regulations, standards and/or systems
  • Perform miscellaneous job-related duties as assigned
", "Minimum Qualifications": "
  • Experience identifying and resolving computer and system problems including compatibility conflicts, application issues, and hardware malfunctions; strong customer-service experience with outstanding interpersonal skills
  • Excellent verbal and written communication skills
  • Goal-oriented and organized team player
  • Ability to analyze and resolve computer or network problems
  • Up-to-date knowledge of systems, information, software, and upgrades
  • Incumbent must reside in the State of Idaho (CEI currently doesn't sponsor H-1B Visas)
", "Additional Desired Qualifications": "
  • One or more years of experience in IT environment.
  • Previous experience as a Help Desk Technician, Computer Technician, or IT Support.
  • Experience imaging Microsoft Windows desktop computers
  • Associate degree or higher in IT related field
  • CompTIA A+ certification, or other IT related professional certification
  • Bilingual (Spanish)
", "Work Environment": "

Sitting, standing, walking, keyboarding, reaching overhead, pushing, pulling, lifting, carrying, gross manipulations (involves hands) and standing or sitting (combination). Employees work indoors and are protected from weather and/or contaminants, but not, necessarily, occasional temperature changes.

", "Background Investigations": "

Employment at College of Eastern Idaho will be contingent upon the successful completion of a criminal background investigation and may require a credit and/or motor vehicle background investigation depending on the position. Please refer to Policy 225: Background Checks.

", "Equal Employment Opportunity": "

AA/EOE/ADA - Hiring is done without regard to race, color, religion, national origin, sex, age or disability. In addition, preference may be given to veterans who qualify under state and federal laws and regulations.

", "Language": "en-US"}

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