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Client Success Manager
2 months ago
We are seeking a dedicated professional to enhance our customer success initiatives. The ideal candidate will possess a profound understanding of the K-12 educational landscape, enabling them to effectively design and facilitate the implementation of Edthena's innovative tools across various educational settings, including schools, districts, and teacher training organizations.
Key Responsibilities:- Oversee the complete customer lifecycle, including onboarding, training, and renewals.
- Support sales operations by managing contract signatures and invoices.
- Build and nurture relationships with key stakeholders and champions within partner organizations.
- Refine and enhance existing account management processes to boost effectiveness.
- Advocate for product enhancements based on customer insights and feedback.
- Develop and maintain comprehensive support resources for users.
- Provide technical assistance to users through support channels.
- Occasionally represent the company at events and conferences.
The successful candidate will be personally driven by our mission to ensure that all educators have access to the necessary support to maximize their impact on students.
- A minimum of 2 years of experience in the K-12 education sector, with a strong grasp of teaching and classroom dynamics.
- Proven experience in managing revenue associated with client relationships.
- Exceptional written communication skills.
- Technologically adept, with the ability to quickly learn and teach new tools.
- Familiarity with Salesforce is advantageous but not mandatory.
- Strong project management skills and meticulous attention to detail.
- Excellent organizational and time-management abilities.
If you believe you meet these criteria and are passionate about making a difference in the education sector, we encourage you to apply.
Benefits:- Competitive salary with commission opportunities.
- Flexible time-off policy.
- 401k retirement plan with company matching.
- Remote work options.
- Health care benefits.
- Stock option plan.
- A close-knit team environment.
- Occasional treats sent to your home.
The expected total compensation for this role will be based on various factors, including skills, responsibilities, and relevant experience, with a commitment to pay equity.
