Program Support Specialist 3

6 days ago

Washington, Washington, D.C., United States M.C. Dean, Inc. Full time
Job Title: Program Support Specialist 3

We are seeking a highly skilled and experienced Program Support Specialist 3 to join our Security and Electronic Systems (SES) business unit. As a key member of our team, you will be responsible for providing support to our customers in the design, engineering, integration, operation, and maintenance of electronic security services.

Key Responsibilities:
  • Collaborate with team members on analytical efforts, product development, and customer communications preparation.
  • Conduct open-source research to support understanding of customer requirements and impact to customer missions, functions, and tasks.
  • Support research of technical subject matter and organize information from multiple sources.
  • Develop operational concepts and requirements that can be translated into technical requirements.
  • Identify areas in need of process development or re-engineering as related to program management, administration, operations, and change/configuration management.
  • Support development and editing of narrative documents such as Standard Operating Procedures (SOPs), user guides, policies, etc.
  • Support development and documentation of reports and presentations defining problems, evaluation, and possible/recommended concepts or solutions.
  • Help establish client relationships, assess client issues, and propose project solutions.
  • Support analysis and development of knowledge management solutions through various mechanisms to support program operations.
Requirements:
  • 5-7 years of professional, related work experience.
  • Bachelor's Degree required.
  • Excellent MS Word, MS Excel, MS PowerPoint, and MS SharePoint skills.
  • Above-average writing skills; technical writing experience preferred.
  • Demonstrated experience conducting research and analysis and developing findings and recommendations.
  • Demonstrated professional etiquette and ability to interact with leadership and staff personnel in both industry and government.
  • Demonstrated time management and organizational skills to meet deadlines and quality objectives.
  • Demonstrated experience developing processes and procedures.
What We Offer:

We offer a collaborative team environment, investment in your skills and expertise through professional and technical training programs, and an excellent benefits package including a competitive salary, medical, dental, vision, life, and disability insurance, paid-time off, tuition reimbursement, 401k Retirement Plan, military reserve pay offset, paid maternity leave, and more.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and experienced professional looking for a new challenge, please submit your application.

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