Call Center Representative Lead

3 weeks ago


New York, New York, United States SPS North America Inc Full time
Key Responsibilities

We are seeking a highly motivated and detail-oriented individual to join our team as a Call Center Representative. In this role, you will be responsible for handling incoming calls, resolving customer inquiries, and providing exceptional customer service.

You will also support the sales team with B2C prospects, register new B2C customers, book group bookings, help B2B clients with reservations, and answer client-specific questions.

Requirements:
  • High School diploma or equivalent
  • Proficiency in Microsoft Office to include Excel, Outlook, PowerPoint, and Word
  • Must be enthusiastic, willing to work in a fast-paced environment, and handle a high volume of calls
  • Experience in an in-bound call center with a focus on customer service
  • Preferred to have experience with attraction ticketing systems and Vonage Call Center Software
  • Must be able to speak, understand, read, and write English, multi-lingual is a plus
  • Must be able to work weekends, holidays, and other shifts as necessary


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