Hospice Call Center Representative

4 days ago


New York, New York, United States Metropolitan Jewish Health System Full time
Job Summary:
The Hospice On-Call Customer Service Representative serves as a liaison between Hospice Home Care Planners, Social Workers, and RN Case Managers, responding to patient and customer complaints and grievances. This role requires strong verbal communication skills, the ability to multitask, and work effectively in a fast-paced environment. Key responsibilities include:
  • Entering patient referral information into Allscripts
  • Verifying physician licensure and NPI registration
  • Contacting physicians, clinics, hospitals, and nursing homes to develop and follow up on referrals


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