Repair Call Center Agent

4 days ago


New York, New York, United States Raymour & Flanigan Full time

Job Description:

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Join our team as a Repair Call Center Agent and contribute to delivering exceptional customer service experiences at Raymour & Flanigan.

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  • We offer a competitive salary range of $45,000 - $55,000 per year for this position.
  • Schedule and confirm customer repair service calls with precision and efficiency.
  • Effectively communicate with repair technicians to ensure timely and quality service delivery.
  • Work independently to resolve customer service issues with minimal supervision.
  • Maintain accurate records and reports as required.
  • Demonstrate excellent listening skills and teamwork abilities.
  • Perform additional tasks assigned by management to support the team's objectives.
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Key Responsibilities:

  • Schedule and confirm customer repair service calls.
  • Coordinate with repair technicians to ensure timely and quality service delivery.
  • Resolve customer service issues efficiently and effectively.
  • Maintain accurate records and reports as required.
  • Communicate clearly and professionally with customers and repair technicians.
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Qualifications:

  • High School Diploma or equivalent required.
  • Prior call center experience is preferred.
  • Ability to work day, night, and weekend shifts.
  • Excellent communication and interpersonal skills.
  • Strong computer skills and ability to multitask.
  • Effective time management and problem-solving abilities.
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About Us:

Raymour & Flanigan is an equal opportunity employer committed to diversity and inclusion. We do not discriminate against any associate or applicant based on race, creed, color, religion, sex, age, national origin, disability, or other protected characteristics.



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