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Customer Success Associate

2 months ago

New York, New York, United States Govwell Full time
About GovWell

At GovWell, we believe that effective governance is a right for all citizens. Our mission is to revolutionize the outdated software that underpins government services, bringing it into the modern age. Since our inception, we have collaborated with government entities across multiple states, positively impacting over 200,000 residents. With a robust backing of $5.5 million in venture capital from esteemed investors, we are poised for growth.

Our Founders

Our journey is rooted in personal experiences. Ben Cohen, our Co-founder and CTO, was inspired by his childhood experiences assisting his father in navigating cumbersome government processes. His vision is to create streamlined solutions for those who rely on timely permits. With a background at major tech firms and a distinguished academic record, Ben is dedicated to enhancing government efficiency.

Troy LeCaire, our Co-founder and CEO, brings invaluable experience from his role at a successful startup, where he contributed to significant revenue growth. His passion for leveraging technology to improve governmental operations drives our mission forward.

Ideal Candidate

We seek a versatile, mission-oriented individual to facilitate the onboarding of new GovWell clients and ensure their sustained success. This role will work closely with our leadership and existing customer success team.

Work Environment

Our team operates in a hybrid model, with a significant portion based in a major metropolitan area while also embracing remote work flexibility. We value exceptional talent, regardless of location.

Key Responsibilities
  • Enhance community services through innovative software solutions.
    • GovWell serves as a vital tool for government staff, who utilize it extensively to streamline their workflows. You will assist in the implementation of our platform, ensuring clients achieve their goals effectively.
  • Drive meaningful change in an essential sector.
    • Our commitment to improving governmental transparency and efficiency is at the forefront of our operations, and you will play a crucial role in this transformation.
  • Gain invaluable startup experience.
    • As an early member of our team, you will witness firsthand the dynamics of building a company from the ground up, providing you with unique insights into entrepreneurship.
  • Shape our product development.
    • Your direct interactions with clients will inform our product strategy, ensuring we meet their needs effectively.
Qualifications
  • Adept at building relationships and engaging with clients.
  • Exceptional organizational skills and attention to detail.
  • Quick to learn and adapt to new challenges.
  • Innovative thinker with a proactive approach.
  • Driven by a desire to make a positive impact.
Preferred Experience
  • 0-2 years in customer relationship management or project coordination; recent graduates are encouraged to apply.
  • Demonstrated initiative and a strong work ethic.
  • Alignment with our mission to enhance government effectiveness.
Compensation and Benefits
  • Competitive salary structure.
  • Equity and stock options available.
  • Comprehensive health benefits, including medical, dental, and vision coverage.
  • Flexible paid time off policy.