Customer Success Specialist

4 weeks ago


New York, New York, United States Cisco Full time
Job Description

Cisco is seeking a highly skilled Customer Success Specialist to join our team. As a key member of our Customer Experience organization, you will play a critical role in accelerating customer adoption of Cisco products and solutions.

Key Responsibilities:

  • Conduct targeted consultative sessions and interactive technical presentations to increase product awareness and drive software adoption.
  • Utilize deep technical knowledge and business acumen to provide consultative solutions and ensure successful customer engagements.
  • Identify and mitigate renewal risks, including those associated with low technical adoption, to ensure successful product integration and consistently meet customer expectations.
  • Collaborate with Account teams, Customer Success, and Partners to enhance customer adoption, address product concerns, and drive growth.
  • Provide feedback to Engineering and Product Management Teams for product improvements, promote the CX offer strategy, and highlight feature opportunities.

Requirements:

  • 7-10 years of experience in technical consulting or direct customer interfacing/engagement role with a deep understanding of industry best practices related to the security domain.
  • Expert-level technical knowledge in Zero Trust Network Access, Secure Firewall and Cloud Security, and SecOps.
  • Minimum two of the following Cisco Security Suites: Breach Protection Suite, User Protection Suite, Cloud Protection Suite.
  • Proven experience engaging with key customers, understanding their unique needs, and applying industry best practices to drive successful outcomes.

Why Cisco?

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.



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