Infrastructure Operations Engineer
1 week ago
Position: Facilities Engineer
We are seeking a dedicated Facilities Engineer to enhance our technical team. This role is crucial in maintaining a stable and efficient systems environment while ensuring optimal performance of our infrastructure and technical services.
Key ResponsibilitiesAs a Facilities Engineer, your duties will include:
- Providing expert technical support for our infrastructure and hosting operations.
- Assisting with IT Infrastructure & Operations, including Network/Server and Storage management.
- Supporting additional infrastructure expansions while adhering to established service level agreements (SLAs).
- Building and maintaining relationships with third-party service providers, including ISPs and cloud vendors.
- Managing a diverse environment that incorporates various hardware vendors such as Cisco, HP, Dell, and F5, along with MS Windows and Linux systems.
- Ensuring compliance with SLAs for IT services and maintaining functional operations.
- Researching and recommending potential technology solutions to support new initiatives and procurement efforts.
- Regularly reviewing and testing critical systems to ensure their availability.
- Participating in escalation procedures for timely issue resolution.
- Supporting the definition and adherence to IT Infrastructure standards and policies.
- Implementing ITIL-based policies and procedures, including change management.
- Maintaining a high-level operational environment to promote client retention.
- Documenting infrastructure changes and creating tickets in the system.
- Monitoring data center operations around the clock, which may require occasional overtime.
- Handling physical tasks, including lifting up to 50 lbs.
- Performing additional duties as assigned.
The ideal candidate will possess:
- A minimum of 2 years of experience in IT technical environments and solutions.
- Experience in supporting data center operations.
- A proven track record in delivering solutions in various environments, including Internet, network, and cloud services.
- Strong vendor management capabilities.
- Excellent analytical and problem-solving skills.
- A collaborative and detail-oriented approach.
- Exceptional written and verbal communication skills.
- Relevant industry certifications such as MCSE, networking, and ITIL/ITSM.
- A proactive and innovative mindset towards challenges.
- The ability to work independently with minimal supervision.
- Willingness to travel as required.
Note: This position requires shift work, with hours from Monday to Friday, 12 AM to 9 AM.
About Continent 8Continent 8 is at the forefront of the digital revolution, providing a robust and secure edge network globally. Our services are critical to various industries, including gaming, financial trading, transportation, and energy. We pride ourselves on our ability to deliver unmatched protection against cyber threats while ensuring high availability and throughput for our clients.
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