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Director of Customer Parts Sales and Operations

2 months ago

Exeter, New Hampshire, United States Careerbuilder-US Full time
Job Summary

We are seeking a highly experienced and skilled Director of Customer Parts Sales and Operations to lead our customer parts sales business operations. The successful candidate will be responsible for managing, directing, and motivating the customer parts logistics and forecast supervision and employees to support the parts call center in achieving the set goals for the department.

Key Responsibilities

  • Manage and direct the customer parts sales business operations, including planning, procurement, inventory, sale, shipment, and customer satisfaction.
  • Create and direct system enhancements to reduce costs, avoid additional headcount, and improve customer service.
  • Administer the customer service parts department, training and developing direct reports.
  • Ensure a focus on quality and consistency throughout the organization.
  • Monitor the current customer base and recommend strategies to attain more clients and ensure optimal customer satisfaction.
  • Identify and resolve all issues in the parts department and ensure the achievement of all short and long-term objectives.
  • Coordinate all aspects of the customer service parts department, including quarterly and annual budget forecasting and exceeding the department's financial goals.
  • Maintain superior customer contact involving parts sales activities and equipment problem resolution.
  • Develop pricing and marketing strategies for customer parts activities.
  • Develop programs to ensure increased market share, increased revenue to enhance the Company's market position.
  • Travel to customer sites and trade shows to promote customer parts as needed (up to 20% of time).

Requirements

  • Bachelor of Science degree preferably in a technical discipline, MBA preferred.
  • Minimum of three years in a management position, preferably in customer service, including prior experience in some technical area such as engineering, assembly, service or press sales, or parts sales with the ability to handle financial responsibilities.
  • Working knowledge of all aspects of capital equipment web offset press business and experience in capital equipment service parts business and integrated ERP systems like SAP.
  • Managed a constant inventory control program while maintaining tight inventory control procedures.
  • Supervised overall daily operations by defining and implementing long and short-term objectives.