Customer Service Manager

2 days ago


Exeter, New Hampshire, United States Hannaford Supermarkets Full time
Job Title: Customer Service Leader

Job Summary:

Hannaford Supermarkets is seeking a Customer Service Leader to join our team. As a Customer Service Leader, you will be responsible for providing exceptional customer service, leading front-end and service desk/kiosk associates, and maintaining a safe and clean store environment.

Key Responsibilities:

  • Provide excellent customer service and resolve issues quickly and courteously
  • Lead and supervise front-end and service desk/kiosk associates to meet business traffic requirements and minimize customer inconvenience
  • Handle cash pickups and change orders as requested and log as required
  • Verify all customer IDs presented and observe store policies pertaining to the acceptance of checks and the sale of tobacco/alcoholic beverages
  • Provide customers and associates with hassle-free refunds while applying all applicable guarantees
  • Supervise performance of all duties and responsibilities of all front-end and service desk/kiosk associates as assigned by Manager of Customer Service
  • Treat all associates with fairness, dignity, and respect
  • Provide recognition of accomplishments and offer constructive counseling when necessary

Requirements:

  • Effective communication and customer service skills
  • Must meet minimum age requirements to perform specific job functions (18 years of age)
  • Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job
  • Demonstrated ability to perform the technical requirements of cashier and service desk/kiosk

Preferred Requirements:

  • Promote customer goodwill by providing high standards in customer service and resolving issues quickly and courteously
  • Maintain effective work schedules for front-end & service desk/kiosk associates to meet business traffic requirements and minimize customer inconvenience
  • Handle cash pickups and change orders as requested and log as required
  • Verify all customer IDs presented and observe store policies pertaining to the acceptance of checks and the sale of tobacco/alcoholic beverages
  • Provide customers and associates with hassle-free refunds while applying all applicable guarantees
  • Supervise performance of all duties and responsibilities of all front-end and service desk/kiosk associates as assigned by Manager of Customer Service
  • Treat all associates with fairness, dignity, and respect
  • Provide recognition of accomplishments and offer constructive counseling when necessary

Working Conditions:

Perform repetitive hand and arm motions while standing/walking the majority of the shift. Bend and lift products weighing up to 15 pounds continuously, 25 pounds frequently and 50 pounds on occasion. Push or pull up to 75 pounds on occasion. Work in and out of inclement weather when necessary. Gather up to five shopping carts and push them to designated areas.

Equal Opportunity Employer:

Hannaford Supermarkets provides equal opportunity in employment to all associates and applicants for employment without regard to race, religion, color, sex (including pregnancy, childbirth and related conditions), age, veteran status, national origin, sexual orientation, gender identity and gender expression, disability, or any other characteristic protected by law.



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