Front Desk Operations Manager

6 hours ago


Upper Marlboro, Maryland, United States Tharaldson Hospitality Full time
Job Summary

We are seeking a highly skilled and experienced Front Desk Supervisor to join our team at Tharaldson Hospitality. As a key member of our front office team, you will be responsible for coordinating front office activities, providing exceptional guest service, and supporting the General Manager in achieving hotel goals.

Key Responsibilities
  • Coordinate front office activities, including guest check-in, check-out, and room assignments
  • Provide exceptional guest service, responding to guest inquiries and resolving issues in a timely and professional manner
  • Assist the General Manager in supervising front desk staff, including training, scheduling, and performance evaluations
  • Maintain accurate records, including cash flow, direct bill accounts, and guest registration
  • Correspond with group and travel agents to answer special requests for rooms and rates
  • Assist with sales and marketing efforts, including promoting hotel services and amenities
  • Assign duties to front desk staff and observe performance to ensure adherence to hotel standards and policies
  • Answer guest inquiries regarding hotel policies and services
  • Perform functions of the General Manager in their absence
Requirements
  • One-year certificate from college or technical school, or 6 months to 1 year related experience and/or training
  • Ability to read and interpret documents, write routine reports, and speak effectively before groups
  • Ability to calculate figures and amounts, and deal with problems involving several concrete variables
  • Knowledge of Word Processing Software, Spreadsheet software, and Internet Software
Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently exposed to work near moving mechanical parts, fumes or airborne particles, and toxic or caustic chemicals. The employee is occasionally exposed to wet or humid conditions, work in high, precarious places, extreme cold, and extreme heat.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand, use hands to finger, handle, or feel, and reach with hands and arms. The employee is frequently required to walk, climb or balance, stoop, kneel, crouch, or crawl, and talk or hear. The employee is occasionally required to sit and taste or smell.

The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds.



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