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Hotel Front Office Supervisor

2 months ago

Upper Marlboro, Maryland, United States Tharaldson Hospitality Full time
Job Summary

We are seeking a highly skilled and experienced Front Desk Supervisor to join our team at Tharaldson Hospitality. As a key member of our front office team, you will be responsible for coordinating the daily activities of the front desk, providing exceptional customer service, and supporting the General Manager in achieving our business objectives.

Key Responsibilities
  • Front Desk Operations: Coordinate the front desk activities, ensuring seamless check-in and check-out processes, and maintaining accurate records of guest information.
  • Customer Service: Provide exceptional customer service to guests, responding to their inquiries and resolving any issues in a timely and professional manner.
  • Team Leadership: Supervise and train front desk staff, providing guidance and support to ensure they meet our high standards of customer service and operational excellence.
  • Administrative Tasks: Maintain accurate records, including cash flow sheets, direct bill accounts, credit card payments, registration cards, and reservation cards.
  • Communication: Correspond with group and travel agents to answer special requests for rooms and rates, and assist with sales and marketing efforts as directed.
Requirements
  • Education: One-year certificate from college or technical school; or 6 months to 1 year related experience and/or training; or equivalent combination of education and experience.
  • Language Ability: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization.
  • Math Ability: Ability to calculate figures and amounts such as discounts, interest, and percentages. Ability to deal with problems involving several concrete variables in standardized situations.
  • Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in writing, orally, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
Working Conditions

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently exposed to work near moving mechanical parts; fumes or airborne particles and toxic or caustic chemicals. The employee is occasionally exposed to wet or humid conditions (non-weather); work in high, precarious places; extreme cold (non-weather); extreme heat (non-weather) and risk of electrical shock. The noise level in the work environment is usually moderate.

Physical Demands
  • While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel and reach with hands and arms. The employee is frequently required to walk, climb or balance stoop, kneel, crouch, or crawl and talk or hear. The employee is occasionally required to sit and taste or smell.
  • The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds.