Front Desk Associate

2 weeks ago


Dallas, Texas, United States RELIVE Health Old Town Dallas Full time
Job Summary

The Front of House Associate represents the RELIVE brand, maintaining a high level of professionalism and confidentiality at all times. This role requires effective communication with patients, extensive knowledge of products and services, and the ability to onboard and check out patients properly based on service received.

Key Responsibilities:

  • Welcome patients and visitors by greeting them either in person or on the telephone
  • Optimize patients' satisfaction, provider time, and treatment room utilization by scheduling appointments effectively
  • Comfort patients by anticipating their anxieties and answering their questions
  • Maintain patient accounts by obtaining, recording, and updating personal and financial information
  • Protect patients' rights by abiding by HIPAA regulations and maintaining confidentiality

Requirements:

  • Educated to GED level
  • Previous experience working in Customer Serving environments
  • Experience in a medical setting is preferable

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