Key Relationship Banker

3 weeks ago


Cape Carteret, North Carolina, United States First Citizens Bank Full time
Overview

As a key member of our branch team, you will be the primary point of contact for customers, providing exceptional service and support to help them achieve their financial goals.

About This Role

This is a unique opportunity to work in a fast-paced environment where no two days are ever the same. You will have the chance to develop your skills in sales, customer service, and problem-solving, while working closely with a talented team to deliver outstanding results.

Key Responsibilities
  • Engage customers in conversation to understand their banking needs and preferences, providing personalized solutions to meet their goals.
  • Process transactions accurately and efficiently, ensuring that customers receive excellent service at all times.
  • Provide assistance with account servicing needs, taking ownership of issues and resolving them promptly and professionally.
  • Facilitate customer awareness and education of bank services, including digital banking capabilities, to help customers make informed decisions about their finances.
  • Introduce customers to other branch team members or bank partners who can provide solutions for their financial needs, building strong relationships and driving business growth.
Qualifications

We are seeking individuals who possess a high school diploma or equivalent, along with 6 months of customer service experience. A background in sales is preferred, but not required. Candidates must also have a valid driver's license and be comfortable driving to other offices, bank customers, etc.

Benefits

At First Citizens Bank, we offer a comprehensive benefits program designed to meet the needs of our associates and their families. Our benefits include medical, dental, and vision coverage, as well as life insurance, disability insurance, and a retirement plan. We also offer paid time off, holidays, and opportunities for career growth and development.

Estimated Salary: $45,000 - $65,000 per year

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