Customer Service Representative
6 days ago
Lighthouse Credit Union is a reputable financial institution dedicated to enriching the lives of its members. Our core values drive our mission and vision, which focus on creating a community that's Good for You, Good for All.
Salary
This role comes with an attractive compensation package, including a salary of $20/hr plus incentives. Additionally, we offer weekly paychecks, comprehensive medical/dental/vision benefits, and a 401k plan with employer match/profit sharing.
Job Description
The Universal Banker II, also known as the Member Experience Specialist II, plays a crucial role in delivering exceptional service to our members. This all-encompassing role involves conducting routine transactions, such as deposits and withdrawals, while focusing on opportunities to provide personalized solutions through critical and creative thinking.
Key Responsibilities:
• Fulfill member requests and seek opportunities to deepen member relationships
• Provide outstanding service, problem resolution, and needs-based selling
• Interview loan applicants, close loans, cross-sell, refer mortgages, or prospect
Required Skills and Qualifications
To succeed in this role, you will need:
• Minimum 2 years of customer service/sales experience
• Great communication skills
• Previous cash handling experience
• Ability to follow all regulations and compliance
• High attention to detail
• Working knowledge of Microsoft Office Suite
• High School diploma or equivalent
Benefits
We offer a range of benefits to support your well-being and career growth, including:
• Employee loan discount
• Student loan/tuition assistance program
• Comprehensive medical/dental/vision benefits
• PTO and paid federal holidays
• Weekly paychecks
• 401k plan with employer match/profit sharing
• Participation in the Retail Sales Incentive Program
Others
We prioritize work-life balance and offer a balanced/predictable schedule, with locations closing at 5pm and on Sundays. You'll also have opportunities to join our employee-created engagement groups and participate in local volunteer activities.
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