Call Center Compliance Specialist

2 days ago

US Libertyville IL USA TEKsystems Full time
Job Title: Call Center Compliance Specialist

The Call Center Compliance Specialist plays a critical role in ensuring the company's call center operations comply with relevant laws and regulations. This position requires a strong understanding of regulatory requirements and the ability to implement effective compliance measures.

Key Responsibilities:
  • Stay up-to-date with current call center and lead generation rules and regulations.
  • Review new lead generation partners to ensure TCPA compliance before going live.
  • Regularly review partner websites and complete webforms to verify our company's DBA in the TCPA opt-in section.
  • Conduct random daily/weekly audits to verify consumer information matches received leads.
  • Manage and maintain our TCPA compliance lead generation software.
  • Additional tasks as required for maintaining data compliance.
  • Analyze call center and lead generation practices for compliance and make recommendations to ensure compliance with applicable laws and regulations.
  • Identify risk and make recommendations to ensure compliance with applicable laws and regulations.
  • Manage large-scale compliance projects.
  • Remain current on industry standards and new laws and regulations.
  • Maintain a comprehensive understanding of the company's lead generation policies and procedures.
  • Monitor client service activities to ensure compliance with laws, regulations, and company policies.
  • Provide training to client service staff on compliance matters.
  • Act as a liaison between marketing and legal counsel when necessary.
Requirements:
  • 2+ years of call center compliance experience.
  • Proven experience in data compliance and lead management.
  • Microsoft Office Suite.
Benefits:

TEKsystems offers a comprehensive benefits package, including:

  • Holidays: New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, The Day after Thanksgiving, Christmas Day.
  • PTO will be fully loaded at anniversary date.
  • BCI offers a Traditional and Roth 401K option through John Hancock.
  • 100% match on the first 3% contributed and 50% on the remaining 2% with a maximum of 5%.
  • Great Place To Work Certified - 80%.
  • By Blue Cross/Blue Shield: $2,800 Single/$5,600 Family deductible, No Charge Copay for physician/specialist visits and prescriptions.
  • By SunLife: $50 Single/$150 Family Deductible, Maximum Benefit: $2,000 Per Person.
  • Exams: Once a year; Lenses: Once a year; Frames: Once every other year; Materials: Once a year.
  • $10-$60 Copay Maximum dependent on services.
  • Short-Term Disability by Sunlife: 60% of your Total Weekly Earnings Benefits will be paid weekly.
  • Maximum Benefit: $1,000.
  • Maximum Benefit Duration: 9 weeks.
  • Long-Term Disability by Sunlife: Pays 60% of your monthly wages ($5,000 max) if you become unable to work for more than 90 days.
  • Life Insurance and Accidental Death & Dismemberment (AD&D): Employee: $20,000.
  • Voluntary Life buy-up option for additional coverage of employees and their dependents.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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