Call Center Compliance Analyst

1 week ago


Libertyville, United States Peterson Technology Partners Full time

Call center compliance specialist is responsible for supporting the call center compliance functions related to the call center and lead generation and also acts as a liaison between the marketing and call center departments and legal counsel when necessary.

Stay up to date with all current call center and lead generation laws at both the federal and state levels.

Work with marketing and the call center to ensure we are following current regulations for outbound dialing, inbound calls and lead generation regulations.

Review new lead generation partners landing pages to ensure TCPA compliance before going live.

Ensure our company or are dealers are listed for TCPA as required with laws.

Audit existing partners to ensure compliance with all TCPA regulations.

Manage and maintain Lead ID compliance software to ensure incoming and outgoing leads have required TCPA language.

Call Center Compliance Analyst

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