Resident Relations Manager
4 weeks ago
At Hilltop Residential, we are dedicated to creating an exceptional living experience for our residents. As a Resident Relations Manager, you will play a crucial role in ensuring that our residents feel valued and supported.
Key Responsibilities:
- Address resident concerns in a friendly and professional manner.
- Collaborate with leasing agents to provide exceptional customer service.
- Assist with training staff to ensure consistent sales techniques.
- Lead rent collection efforts and manage delinquent accounts.
- Contribute to budget management by making sound fiscal decisions.
- Inspect apartments during move-in and move-out processes.
- Act as a Property Manager in the absence of the designated manager.
Requirements:
- Minimum 1-year experience as an Assistant Property Manager or Leasing Manager.
- OneSite experience is required.
- Conventional Multifamily experience is necessary.
- Excellent customer service and sales skills are essential.
- Ability to work a varied schedule, including weekends and holidays.
- Reliability and ability to take charge in the absence of the manager.
- Proficiency in Microsoft Office Suite.
- Strong written and verbal communication skills.
- Valid driver's license and/or access to reliable transportation.
Hilltop Residential is an equal opportunity employer and welcomes applications from diverse candidates.
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