Resident Relations Manager

4 weeks ago


Austin, Texas, United States Hilltop Residential Full time
Job Description

At Hilltop Residential, we are dedicated to creating an exceptional living experience for our residents. As a Resident Relations Manager, you will play a crucial role in ensuring that our residents feel valued and supported.

Key Responsibilities:

  • Address resident concerns in a friendly and professional manner.
  • Collaborate with leasing agents to provide exceptional customer service.
  • Assist with training staff to ensure consistent sales techniques.
  • Lead rent collection efforts and manage delinquent accounts.
  • Contribute to budget management by making sound fiscal decisions.
  • Inspect apartments during move-in and move-out processes.
  • Act as a Property Manager in the absence of the designated manager.

Requirements:

  • Minimum 1-year experience as an Assistant Property Manager or Leasing Manager.
  • OneSite experience is required.
  • Conventional Multifamily experience is necessary.
  • Excellent customer service and sales skills are essential.
  • Ability to work a varied schedule, including weekends and holidays.
  • Reliability and ability to take charge in the absence of the manager.
  • Proficiency in Microsoft Office Suite.
  • Strong written and verbal communication skills.
  • Valid driver's license and/or access to reliable transportation.

Hilltop Residential is an equal opportunity employer and welcomes applications from diverse candidates.



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