Healthcare Access Specialist
2 weeks ago
Harbor Health Services is in search of a dedicated Patient Access Representative to become a vital part of our Central Support team.
We provide a comprehensive benefits package that includes Health, Dental, Vision, Life, and Disability insurance, a 403b Savings Plan, generous Paid Time Off, along with 11 additional Holidays, and much more. Become a part of our exceptional support team.
Position Overview:
The Patient Access Representative is responsible for delivering outstanding customer service while welcoming and assisting patients, families, and visitors at the Health Center. This role involves registering both new and existing patients, confirming scheduled appointments, verifying insurance details, and arranging follow-up appointments. The Patient Access Representative skillfully identifies and evaluates patient needs, taking necessary actions to ensure those needs are met. Work hours are Monday through Friday, with evening shifts on Tuesday and Thursday, and a Saturday rotation.
Key Responsibilities:
• Efficiently collects and records patient information, including registering new patients and walk-ins.
• Ensures accuracy of all demographic and insurance information, entering essential patient data and account details.
• Verifies insurance details and documents payer information during patient encounters to facilitate accurate claim submissions, collecting co-pays and payments in line with company policy.
• Promptly answers phone calls and directs them to the appropriate staff members.
• Educates patients about payment options, including discussing health and dental insurance coverage, submitting applications for Health Safety Net Presumptive Determination, and completing applications for Sliding Fee Scale Discounts, while referring patients to Certified Application Counselors.
• Assists with scheduling and rescheduling patient appointments as requested by patients or providers.
• Performs various administrative tasks (e.g., sorting mail, managing bump lists, etc.).
• Refers patients to the Referral Coordinator as necessary.
• Ensures accuracy of Primary Care Provider (PCP) information and obtains referrals, as well as securing Motor Vehicle and Workers Compensation Insurances when applicable.
Qualifications:
• High school diploma or GED required.
• A minimum of 1 year of experience in a community health center or a professional business environment; 3 years preferred.
• Strong verbal and written communication skills.
• Excellent customer service abilities, organizational skills, problem-solving skills, and the ability to prioritize tasks effectively.
• Basic math and reading comprehension skills.
• Basic computer skills, with knowledge of Microsoft Office preferred, including Word, Excel, and Outlook; experience with EPIC Electronic Practice Management (EPM) is highly desirable.
• Bilingual skills in English and Spanish or Portuguese are a plus.
• Familiarity with medical terminology is preferred.
• Related bilingual skills based on business needs may substitute for up to 6 months of experience in a community health center or professional business environment.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
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