Customer Service Representative

2 days ago


San Marcos, California, United States Baja Designs Full time
About the Role

Baja Designs is seeking a highly skilled and enthusiastic Customer Service Representative/Receptionist to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service, answering phone calls, and assisting walk-in customers with their inquiries and concerns.

Key Responsibilities
  • Answer high-volume phone calls and direct them to the appropriate departments
  • Assist customers with their inquiries and concerns, providing accurate and satisfactory answers
  • Review customer accounts and provide updates on billing, shipping, and warranties
  • Perform data entry, filing, and other administrative tasks as needed
  • Ensure the reception area is tidy and presentable, with necessary stationery and materials
Requirements
  • Team player with a positive attitude
  • Knowledge of Microsoft Outlook, Excel, and Word
  • Ability to multi-task in a fast-paced environment with a sense of urgency
  • Professional and customer-first attitude
  • Excellent verbal and written communication skills
  • Ability to de-escalate situations involving dissatisfied customers
What We Offer
  • Competitive pay and comprehensive benefits package
  • Opportunity for growth and additional responsibilities
  • Flexible schedule and casual work environment
About Baja Designs

Baja Designs is a leading manufacturer of high-end auxiliary lights for off-road motorcycles, trucks, and military vehicles. We are committed to providing exceptional customer service and support to our customers, and we are looking for a dedicated and enthusiastic individual to join our team.



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