Healthcare Services Supervisor

2 weeks ago

California City, California, United States TRIUNE Health Group Inc Full time

Job Overview:
Healthcare Services Supervisor

Location:
Not specified

Position Summary:

The Supervisor of Healthcare Services oversees all functions related to the case management division and the team of case managers to ensure effective support, guidance, and achievement of departmental objectives.


Key Responsibilities:
  • Develop and nurture relationships with team members by providing encouragement and fostering overall departmental success.
  • Accountable for the performance of the team and individual members to achieve established targets, including billing standards, case handling metrics, and reporting timelines.
  • Assist in the creation and enhancement of quality assurance and review processes.
  • Examine documentation and authorize reports/invoices submitted by case managers before they are sent to clients.
  • Conduct regular communication with team members to relay important updates and address any challenges related to performance, billing entries, and overdue items.
  • Identify and propose action plans for performance-related issues affecting case managers, collaborating with leadership to implement necessary performance improvement plans.
  • Effectively disseminate messages and updates to the broader field staff as required.
  • Review and approve any marketing or event participation requests for team members, establishing appropriate guidelines.
  • Facilitate discussions with case managers, clients, and sales personnel as needed.
  • Complete performance evaluations and provide recommendations to leadership, executing the review process.
  • Proactively identify and communicate staffing needs and timelines within the department.
  • Provide orientation and training for new case management team members.
  • Assist with referral assignments and coverage for appointments as necessary.
  • Identify and support further training and educational needs for the department and staff.
  • Act as the primary contact for customer complaints, ensuring thorough investigation and resolution, along with proper documentation.
  • Compile and analyze customer reporting and finalize as required.
  • Support other department managers as needed.
  • Lead or assist in various projects as necessary.

Qualifications:

To be successful in this role, candidates must demonstrate the ability to fulfill each essential duty satisfactorily. The qualifications listed below represent the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.


Skills and Competencies:
  • Demonstrated leadership capabilities.
  • Exceptional verbal and written communication skills, with the ability to engage effectively with employees and clients through various channels.
  • Ability to inspire, understand, and assist team members in achieving professional growth.
  • Discretion and confidentiality.
  • Systematic approach to achieving job-related objectives.
  • Strong analytical and organizational skills, with the capacity to manage multiple tasks while maintaining attention to detail.
  • Proficient in various software applications, particularly Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and internet tools.
  • Maintain a professional and approachable demeanor at all times.
  • Proactive and solution-oriented, keeping management informed of current situations and opportunities.
  • Dependability and flexibility.

Education and Experience:

A Bachelor's Degree or equivalent is required. RN licensure is preferred. Previous experience in medical case management is essential, with a minimum of three years of related experience and/or training, or an equivalent combination of education and experience.

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