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Healthcare Services Supervisor

2 months ago

Redwood City, California, United States Real Options Full time

Position Overview:
Under the guidance of the Director of Patient Services, the Patient Services Manager (PSM) oversees the operations of patient services within their designated clinic.

Key Responsibilities:
- Recruit, train, and supervise both paid and volunteer staff, including the training manager, ensuring adherence to the established Policies and Procedures set forth by the Board of Directors.
- Manage the implementation of patient services software and related programs, demonstrating strong computer proficiency.
- Complete online and on-the-job training to ensure effective service delivery.
- Provide crisis counseling and management support as needed.
- Foster a collaborative environment to effectively manage a volunteer program and accomplish organizational objectives.
- Exhibit public speaking abilities and maintain high standards of telephone communication.

Qualifications:
- High school diploma or equivalent required.
- Proficient in computer applications and capable of learning new software quickly.
- Demonstrated competency in crisis intervention and management.
- Ability to work collaboratively with volunteers and staff to achieve common goals.
- Strong communication skills, both verbal and written, with a focus on professional etiquette.

Commitment to the mission and values of RealOptions is essential, particularly in supporting individuals and families facing unplanned pregnancies, especially those at risk of considering abortion.