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Cat Rental Store Sales Representative

1 month ago

Irving, Texas, United States Caterpillar Full time
Job Summary:

The Cat Rental Store Sales Representative will manage dealers' relationships to market company products and services and assists in the development of dealer sales capability. This role will sit from Irving, TX, in a hybrid flexible role (3 days in office, 2 days' work from home).

Key Responsibilities:

  • Designing and assisting dealers on the forecast, sales/rental/used strategy planning, and sales techniques; supporting the rollout of new products.
  • Performing regular sales performance reviews with dealers and ensuring implementation of corrective actions where needed.
  • Presenting products or services for stakeholders, answering any customer questions, and addressing their needs.

Requirements:

Customer Focus:
Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions

Level Working Knowledge:

  • Communicates the importance of customer needs/expectations and commits to resolving them.
  • Researches and verifies customer needs and expectations.
  • Solicits customer satisfaction feedback and acts on improvement opportunities.
  • Helps link organizational objectives to customer needs and expectations.
  • Meets regularly with customers to understand their wants, needs and expectations

Industry Knowledge:
Knowledge of the organization's industry group, trends, directions, major issues, regulatory considerations, and trendsetters; ability to apply industry knowledge appropriately to diverse situations

Level Working Knowledge:

  • Discusses industry-specific flagship products and services.
  • Demonstrates current knowledge of the regulatory environment for industry segment.
  • Describes the contribution of own function as it relates to the industry segment.
  • Participates in major industry professional associations; subscribes to industry-specific publications.
  • Currently works with a major industry segment and associated functions and features

Decision Making and Critical Thinking:
Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment

Level Working Knowledge:

  • Applies an assigned technique for critical thinking in a decision-making process.
  • Identifies, obtains, and organizes relevant data and ideas.
  • Participates in documenting data, ideas, players, stakeholders, and processes.
  • Recognizes, clarifies, and prioritizes concerns.
  • Assists in assessing risks, benefits and consideration of alternatives

Effective Communications:
Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors

Level Basic Understanding:

  • Describes non-verbal behaviors that influence the interpretation of the message.
  • Cites examples of effective and ineffective communications.
  • Explains the importance of effective business communication.
  • Speaks/writes using correct language, mechanics, and gestures

Negotiating:
Knowledge of successful negotiation concepts and techniques; ability to negotiate successfully across the organization and with external vendors and clients in a constructive and collaborative manner

Level Basic Understanding:

  • Describes qualities of effective and ineffective negotiations.
  • Explains the basic concepts of negotiating.
  • Accesses organizational policies and practices for negotiating.
  • Utilizes techniques for establishing rapport and building trust

Relationship Management:
Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers

Level Working Knowledge:

  • Provides prompt and effective responses to client requests and interactions.
  • Monitors client satisfaction levels on a regular basis.
  • Alerts own team to problems in client satisfaction.
  • Differentiates the roles and responsibilities in a business relationship.
  • Works with clients to address critical issues and resolve major problems

Value Selling:
Knowledge of the principles and practices for selling products, technology and services; ability to provide overall product/service 'value' and to differentiate support offerings that address clearly understood customer needs

Level Basic Understanding:

  • Presents product, technology or service costs and benefits in reaction to prospect or customer requests.
  • Describes general concepts, practices and benefits of value-based versus product selling.
  • Documents proposed product/service solutions to be presented to potential customers.
  • Pursues additional 'value selling' education or training to enhance traditional sales practices

Additional Information:


This role will sit from Irving, TX, in a hybrid flexible role (3 days in office, 2 days' work from home).Domestic relocation assistance is not offered for this position.

Visa Sponsorship is not offered for this position.
Domestic travel of 50-70% and minimal international travel is required.
A company car and monthly cell phone stipend will be offered for this role.
The territory for this role includes North America.

Employee Benefit Details:
Our goal at Caterpillar is for you to have a rewarding career. Our teams are critical to the success of our customers who build a better world.
Here you earn more than just a salary because we value your performance.

We offer a total rewards package that provides benefits on day one (medical, dental, vision, RX, and 401K) along with the potential of an annual bonus.

Additional benefits include paid vacation days and paid holidays (prorated based upon hire date).

Final Details:


This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as H, L, TN, F, J, E, O.

As a global company, Caterpillar offers many job opportunities outside of the U.S. which can be found through our employment website at Sponsorship is not available for this position.

This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as, H, L, TN, F, J, E, O.

As a global company, Caterpillar offers many job opportunities outside of the U.

S which can be found through our employment website at