Customer Service Representative

4 weeks ago

Irving, Texas, United States Lowe's Full time
Job Summary

As a Customer Service Representative at Lowe's Outlet, you will be responsible for providing exceptional customer service to our valued customers. Your primary goal will be to ensure that every customer leaves our store satisfied and eager to return.

Key Responsibilities

Provide SMART customer service at all times through the daily execution of Lowe's Outlet programs

Seek out customers to understand their needs and assist in locating, demonstrating, selecting, carrying, and/or loading merchandise

Listen to and respond knowledgeably and promptly to customer and employee questions by taking them to areas of the store and walking them through projects when necessary

Demonstrate sincere appreciation to customers

Communicate information to customers regarding all stock, special order merchandise, feature benefits, application, and warranty information related to Lowe's Outlet programs

Provide prompt support to all checkout functions, call buttons, departmental pages, or requests for assistance

Write customer contracts and invoices for equipment rental

Cross-functionally train in other areas of the Outlet to help deliver the best customer service

Generate leads for Project Specialist Exterior (PSE) programs by actively engaging customers in their project needs

Additional Responsibilities

In-stock

Use store systems to prioritize loads, print pricing labels, and to look up items or item numbers for price and inventory information

Down stock merchandise by looking for empty areas on shelves and replenishing supplies

Prepare merchandise in department of responsibility based on customer requirements/specifications

Clean and Safe Stores

Monitor merchandise entering and leaving the store entrances and exits and assist customers or associates who trigger the alarm

Detect common signs of shoplifting, theft, and other security risks, and promptly communicate them to management and/or Asset Protection

Ensure compliance with housekeeping standards and programs (e.g., Zone Recovery) to maintain cleanliness and organization of store and working areas

Maintain a safe and secure work environment, which may include conducting daily safety reviews, noting hazards, keeping aisles clear, and securing doors and gates

Adhere to all safety requirements relevant to one's regular job duties: top stock safety, reinstalling safety cables, use of aisle blockers, a tether line on power equipment, spotters, and safety devices

Operate store equipment as needed depending on one specific role and department (e.g., Zebra phone, telephone, paging system, iPhone, copiers, fax machines, computers, CCTV surveillance system, pallet jacks, electric lifts, compacter baler)

In addition to the above responsibilities, this individual is held accountable for other duties as assigned

Requirements

Provides exceptional customer service by applying SEEK – LEARN – BUILD to all customer interactions

Assists Pro customers to find product by walking the customer to the correct aisle and bay

Assists Pro customers with loading product in the aisle and then into their vehicles to provide a faster "in and out shopping experience

Understands Pro Loyalty, Pro Credit, MSH, Volume Savings and Pro Delivery programs. Uses the SMART phone and sales terminal to enroll customers into these beneficial programs

Uses the point-of-sale terminals to process walk up, phone, email, and online orders. Calls vendors to verify product availability and cost as needed

Additional Responsibilities specific to the Outlet Department

Helps customers have a positive shopping experience by neatly displaying up-to-date and accurate pricing and signage

Uses cash register to process sales transactions according to company guidelines

Delivers excellent customer service during the checkout process by ensuring the customer is satisfied and encouraged to come back to Lowe's Outlets.

Completes freight and merchandising fulfillments, physically moves stock as it is delivered, schedules shipments when necessary, and checks the quality and accuracy of orders

Processes returns to the Distribution Centers and appropriately disposes/returns items

Coordinates and supports deliveries from beginning to end, serving as the expert for answering questions and solving problems related to deliveries

Inspects merchandise prior to loading and delivery, prepares merchandise and loads for delivery, supports planned delivery routes, verifies invoices against items loaded, and assists with product connections or returns

Inspects and cleans interior areas (e.g., bathrooms, breakrooms, hallways) as well as exterior areas (e.g., parking lots) (as needed)

Keeps staff and customers safe by walking the store to check for leaks, spills, and unsafe displays, fixes equipment and facilities, and performs preventative maintenance

In addition to the above responsibilities, this individual is held accountable for other duties as assigned

About Lowe's

Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit

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