Technical Support Specialist

2 weeks ago

Denver, Colorado, United States Alterra Mountain Company Full time
About the Role

We are seeking a highly skilled Technical Support Analyst to join our team at Alterra Mountain Company. As a key member of our support team, you will be responsible for providing technical assistance and support to our customers and internal stakeholders.

Key Responsibilities
  • Support the daily operations of Alterra's Pass Platform, including reviewing and researching incoming support tickets, communicating with stakeholders, and documenting issues.
  • Work with engineering teams to resolve escalated issues, articulate problems, and support testing and confirmation of resolution.
  • Prioritize and escalate issues to ensure timely problem resolution, and provide regular status updates to stakeholders.
  • Perform platform administration activities, including configuration and testing, and maintain system and support documentation.
  • Develop and maintain a working knowledge of ski industry processes and procedures, as well as Alterra's point-of-sale, eCommerce, and access control systems.
Requirements
  • 3+ years of experience supporting critical enterprise systems, with a strong background in technology, support desk, quality assurance, or similar fields.
  • Proven ability to query databases using T-SQL, and experience with reading and updating JSON.
  • Excellent communication and problem-solving skills, with the ability to work effectively in a team environment.
  • Demonstrated understanding of project scope, schedule, change, and quality management, as well as ski industry resort operations.
What We Offer

As a Technical Support Analyst at Alterra Mountain Company, you will have the opportunity to work with a talented team of professionals, and contribute to the success of our company. We offer a competitive salary range of $58,000 to $81,000 per year, as well as a range of benefits and perks.

Apply now to join our team and take the first step towards a rewarding career in technical support

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