Patient Service Coordinator
3 weeks ago
As a Patient Service Representative at Intermountain Health, you will play a vital role in ensuring a seamless experience for patients entering our facilities. This position requires a professional with excellent communication skills, who can effectively greet and check-in patients, verify information, and address their needs in a timely manner.
Key Responsibilities
- Greet incoming patients in a professional manner, assess their needs, and ensure their expectations are exceeded.
- Efficiently update and verify patient demographics, insurance, and contact information, and assist patients in completing necessary forms.
- Direct patients on next steps, inform them about delays and wait times, and schedule appointments utilizing provider templates and scheduling guidelines.
- Proactively request payments from patients on current and past medical services, receive and process payments, and support administrative functions of the clinic.
- Coordinate with other care teams and employees to provide a seamless experience for patients.
Requirements
- 6 months of customer service experience involving interactions with customers.
- Demonstrated basic computer skills involving word processing and data entry.
- Professional manner and strong interpersonal and communication skills.
Preferred Qualifications
- 1 year of customer service experience, especially in a hospital or medical office.
- Problem-solving ability, analytical skills, self-motivation, and ability to work well in a clinic environment.
- Excellent verbal and written communication skills.
Work Environment
- Interact with others requiring the ability to communicate information.
- Operate computers and other office equipment requiring the ability to move fingers and hands.
- See and read computer monitors and documents.
- Remain sitting or standing for long periods of time to perform work on a computer, telephone, or other equipment.
Location
Intermountain Health McKay-Dee Hospital
Work City
Ogden
Work State
Utah
Scheduled Weekly Hours
36
The hourly range for this position is listed below. Actual hourly rate dependent upon experience.
$22.54
We care about your well-being - mind, body, and spirit - which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.
Learn more about our comprehensive benefits packages for our Idaho, Nevada, and Utah based caregivers, and for our Colorado, Montana, and Kansas based caregivers; and our commitment to diversity, equity, and inclusion.
Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
All positions subject to close without notice.
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