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Patient Service Representative

1 month ago

Ogden, Utah, United States Intermountain Healthcare Full time
Job Summary:

This role is responsible for ensuring timely and accurate billing and follow-up on patient accounts to ensure prompt and accurate receipt of payments. The ideal candidate will have excellent communication and interpersonal skills, with the ability to work effectively with various payer types and internal stakeholders.

Key Responsibilities:
  • Utilize available tools to complete timely and quality submission of bills and follow-up on patient accounts to ensure prompt and accurate receipt of payments.
  • Employ appropriate follow-up methods and contacts to work with various payer types to ensure timely billing and claim resolution.
  • Analyze accounts for claim acceptance, rejection, or denials to ensure proper payments are received and ensure all account demographics, including payer information, are accurate and up-to-date.
  • Maintain expected productivity and quality standards, including working all daily, weekly, and monthly reports timely and accurately.
  • Making appropriate corrections to accounts during the collection cycle.
  • Communicate effectively and professionally with all internal and external entities.
Requirements:
  • Two years of customer service experience.
  • Keyboarding experience.
  • Demonstrated good interpersonal, written, and verbal communication skills.
Preferred Qualifications:
  • Experience in a professional office setting.
  • Billing or collections experience.
Work Environment:
  • Interact with others requiring the employee to communicate information.
  • Operate computers and other office equipment requiring the ability to move fingers and hands.
  • See and read computer monitors and documents.
  • Remain sitting or standing for long periods of time to perform work on a computer, telephone, or other equipment.
Benefits:
We care about your well-being - mind, body, and spirit - which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged. Learn more about our comprehensive benefits packages and our commitment to diversity, equity, and inclusion.