Service Arrangements Coordinator
2 weeks ago
Forest Lawn Memorial-Park Association is seeking a compassionate and detail-oriented individual to join our team as a Service Arrangements Representative. In this role, you will have the opportunity to make a profound and positive difference in people's lives by providing exceptional customer service and support to families and visitors.
Key Responsibilities:- Represent Forest Lawn in a courteous and professional manner, ensuring a positive experience for all clients and visitors.
- Coordinate paperwork, answer telephones, file documents, and perform data entry with accuracy and efficiency.
- Assist with funeral arrangements, including processing Death Certificates, Internment/Cremation Permits, obituaries, and memorial tributes.
- Collaborate with other departments to ensure guest needs are met and resolved.
- Provide grief support and answer client families' questions relating to funeral arrangements.
- High School Diploma or G.E.D.
- Valid CA Driver License and active auto insurance.
- Previous customer service experience and minimum one year of general office experience.
- Basic knowledge of Word and Excel, with typing speed of 45 wpm.
- Minimum of 2 years in an administrative role and bilingual Spanish or Chinese a plus.
Competitive Benefits: Forest Lawn offers an excellent benefits package, including competitive compensation, comprehensive health insurance, and opportunities for professional growth and development.
Drug Testing Policy: Prior to beginning employment, all job applicants who receive a job offer will be required to voluntarily submit to a drug screening test.
E-Verify Statement: Forest Lawn has registered to participate in the federal government's E-Verify program, which allows us to confirm the employment authorization of all newly hired employees.
Fair Chance Initiative for Hiring Ordinance: Forest Lawn will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws.
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