Patient Care Coordinator
4 weeks ago
At Sonrava Health, we are seeking a highly motivated and detail-oriented Patient Care Coordinator to join our team. As a Patient Care Coordinator, you will be the primary point of contact for patients, responsible for greeting them, introducing them to the office, and coordinating treatment services. Your goal will be to provide an exceptional patient experience, ensuring that every patient feels welcome and comfortable in our offices.
Key Responsibilities
- Set and achieve personal sales goals while supporting the goals of the team
- Greet patients in a timely, professional, and engaging manner
- Introduce new patients to the office and staff
- Provide patient consultations and communicate information about recommended treatments
- Discuss cost of service, insurance coverage, and payment options with patients
- Build lasting relationships with patients by contacting them to follow up on visits and suggest new or alternative treatments
- Nurture the patient relationship to encourage patient retention
- Work as a team player to ensure each customer receives the best service possible
- Support strategic local marketing initiatives that help drive brand awareness and new patient growth
Benefits
- Paid Time Off (PTO)
- Medical
- Dental
- Vision
- Continuing education and advancement opportunities
- 401(k) plan
Requirements
- 2 years of sales, customer service, or related work experience
- Bilingual Spanish-English skills preferred
- Ability to positively and proactively handle patient concerns and prioritize multiple tasks in a fast-paced environment
- Ability to quickly learn new procedures and processes
- Excellent communication and interpersonal skills
- High level of ownership, accountability, and initiative
- Friendly, outgoing, and motivated personality
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