Bilingual Service Assistant

4 weeks ago

Covina, California, United States Forest Lawn Memorial-Park Association Full time

Forest Lawn Memorial-Park Association is seeking a highly skilled and compassionate Bilingual Service Assistant to join our team. As a key member of our Funeral Service Department, you will play a vital role in ensuring that every funeral exceeds the expectations of the families we serve.

Key Responsibilities:
  • Represent Forest Lawn in a courteous and professional manner
  • Uphold and exceed client families' expectations for funeral services
  • Provide parking assistance and directions for guests and families
  • Accept, transport, and set up flower arrangements at services and gravesites
  • Distribute memory folders, prayer cards, tissues, water, etc., as directed
  • Provide clean up and housekeeping duties before and after the completion of services
  • Assist in conducting services with a complete understanding of funeral practices, Forest Lawn procedure, and certain legal requirements
  • Use Service Sheet, Director's Papers, and other resources available
  • Understand and identify service needs, reporting deficiencies to Assistant Director and Service Director
  • Provide casket bearing directions to families at services or assist with bearing as necessary
  • Contribute to maintaining clean and presentable facilities and grounds
  • Review permits for accuracy, accept appropriate contract payments at services as necessary
  • Perform cleaning and cosmetic maintenance of professional vehicles, reporting repair items as necessary
  • Confirm decedent identification verification in preparation for transportation and services
  • Transport decedents as necessary
  • Operate all Funeral Service-related vehicles and equipment
  • Assist in training new employees as necessary on safe operating practices
  • Attend all required safety, employee, and other associated meetings
  • Perform basic military flag folding with assistance from Service Director
  • Complete a comprehensive written account of each funeral service, submitted on the same day as services
  • Occasional hands-on contact with decedent as needed
Requirements:
  • Must be bilingual in Chinese or Spanish
  • 1-2 years of hospitality or customer service experience
  • Must have a caring and professional demeanor and enjoy helping families at a difficult time
  • Should possess excellent public speaking skills
  • Valid California Driver's License
  • Ability to lift 75lbs
  • Comfortable standing for long periods at a time
  • Must be able to work weekends and holidays
  • High school diploma/GED certification
  • Must be able to work on-site
Preferred Qualifications:
  • Some previous experience in a mortuary/funeral service position

Forest Lawn takes pride in offering an excellent benefits package to our employees, which taken as a whole, leads our industry and is competitive with the benefits in just about any other industry. Click here to learn more about our benefit offerings.

Prior to beginning employment, all job applicants who receive a job offer will be required to voluntarily submit to a drug screening test conducted by a laboratory designated by Forest Lawn. The drug screening method is a hair collection test that will detect the use of illegal drugs within the past 90 days. A positive drug test may result in the withdrawal of the job offer.

Forest Lawn has registered to participate in the federal government's E-Verify program. With E-Verify we are able to confirm the employment authorization of all newly hired employees through an electronic database maintained by the Social Security Administration and Department of Homeland Security. With respect to new hires, the E-Verify process is completed in conjunction with a new hire's completion of the Form I-9, Employment Eligibility Verification upon commencement of employment. E-Verify is not used as a tool to pre-screen candidates. For up-to-date information on E-Verify, go to https://www.e-verify.gov/employees/e-verify-overview.

Forest Lawn will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

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