Account Services Representative

2 weeks ago


Las Vegas, Nevada, United States SP Inc. Full time
Job Title: Account Client Service Representative

This is a full-time on-site role for an Account Services Representative at SP Inc. The successful candidate will be responsible for managing client relationships, providing excellent customer service, coordinating fulfillment and distribution activities, and ensuring quality control.

Key Responsibilities:

  • Service and maintain assigned accounts accordingly.
  • Take ownership of account issues and follow through on resolution.
  • Monitor systems to ensure orders meet customer SLAs.
  • Set up appointments and maintain scheduling.
  • Submit tickets for missed appointments and follow up on rescheduling.
  • Send billing forms for non-inclusive services to the Billing department.
  • Maintain an orderly workflow according to priority tasks.
  • Prepare and QC orders prior to warehouse handoff, at least 24-48 hours before pickup.
  • Be cross-trained on various accounts for coverage while peers are out of the office.
  • Stay up-to-date with account routing guides and crucial information.
  • Maintain updated routing guides on the shared drive.
  • Create, follow, or update SOP as requirements change.
  • Communicate effectively with clients, office, and warehouse team members.
  • Monitor email communications and reply in a timely manner.
  • Escalate and alert management of critical issues or matters that may arise.

Requirements:

  • EDI knowledge with specific account management, such as Home Depot, Lowes, Walmart, Ross, Amazon, etc.
  • Familiarity with exporting and printing UCC 128 or necessary compliance labels.
  • Ability to close orders systematically and submit ASN's as per vendor requirements.

Preferred Qualifications:

  • Excellent interpersonal and customer service skills.
  • Strong organizational and time management skills.
  • Experience in logistics, fulfillment, or transportation industry.
  • Knowledge of warehouse operations and supply chain management.
  • Ability to analyze and interpret data and make informed decisions.
  • Proficiency in Microsoft Office and related software.
  • Experience with WMS systems: Dynamics 365, RAMP, or other logistics software.
  • Effective communication skills, both written and verbal.

Education:

High school diploma or GED.

Experience:

At least 2 years of experience directly related to the duties and responsibilities specified.

Physical Activity:

Sitting and/or standing for long periods, and may occasionally need to lift, push, pull up to 50lbs. Must be able to read, speak, listen, and comprehend conversations both verbally and written.

Working Conditions:

Work is normally performed in a typical interior/office or warehouse work environment.



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