Customer Service Representative

3 days ago


Las Vegas, Nevada, United States Koroseal Full time
Customer Relations Representative

As a key member of the Koroseal Interior Products team, the Customer Relations Representative plays a vital role in managing pending orders and collaborating with the Field Sales team and customers to drive new and existing opportunities forward.

Key Responsibilities:
  • Maintain availability for phone coverage to address all incoming inquiries.
  • Request quotes from the quote team as needed.
  • Provide information to the Intake and Quote teams and answer questions.
  • Work closely with the Sales team and customers on projects across all product lines, including participating in kickoff calls.
  • Manage and administer customer LOAs.
  • Execute the Order Management process accurately, efficiently, and in a timely manner.
  • Collect payments or deposits where applicable.
  • Pick tickets, including Console orders by established time frames.
  • Upload order information to customer portals.
  • Update order documents on the Customer Service Shared drive.
  • Update shipping dates in System 21 on orders if needed.
  • Maintain the IDF Open order report.
  • Communicate with customers and Sales Representatives regarding changes in lead time/ship date.
  • Perform stock checks.
  • Provide customers with shipping notifications for direct ship orders.
  • Respond to email inquiries within the same working day.
  • Understand program details for inquiries regarding all National Account, Hospitality, OEM, International, and Private label customers.
  • Post Order Management.
  • Process RGN requests.
  • Contact customers and process requests for additional charges (freight, tax).
Requirements:
  • Excellent verbal and written communication skills.
  • Highly proficient level computer skills.
  • Excellent organizational skills.
  • Excellent time management skills.
  • High level of accuracy.
  • Ability to work independently, be honest, assertive, and systematic.
Why Koroseal?

Koroseal offers a dynamic work environment, opportunities for growth and development, and a comprehensive benefits package, including paid training and career development, vacation time, personal days, and 11 paid holidays, company events, medical/dental/vision/FSA, and 401(k).



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